Complex Care Management Care Coordinator

The Care Coordinator will assist the care management team through direct and indirect response to the health care management issues and needs of CS-HHC patients/clients. Care Coordination/Management will include assisting Medical Providers, Behavioral Health Providers, Complex Care Managers, and Interdisciplinary Team members with clinical support services and data management. In addition they will assist clients with entitlement, resource and housing issues; referral management and follow-up; collection, recording, and review of client data; office, phone, clerical and other support services to care management team as needed.

Responsibilities include but are not limited to:

• Interacts with patients and patient caregivers as appropriate to ensure continuity of care, patient adherence to care plans, and identification of barriers preventing adherence to care plan.
• Coordinates care with other members of the care team to overcome any identified financial or social barriers that inhibit patients’ medical care.
• Provides care coordination/management services to individual clients, groups of clients, and/or families in the CS-HHC setting or general community, in a manner that is consistent with professional standards
• Assists client and care management team in obtaining and maintaining insurance, entitlement and other resource authorizations as needed to provide core health and behavioral health services and referral services
• Works with care management team to identify client/patient need for advocacy in the area of accessing health and behavioral health systems and services, entitlements and community resources
• Performs all other duties as assigned by the Director of Care Coordination.

Requirements:

• High School Diploma/GED required. Associate’s or Bachelor’s Degree preferred. Care Management, CHW (Community Health Worker) Certification(s) preferred and/or required for designated roles.
• Human Service/Health Care experience is preferred.
• Excellent working knowledge of New Haven community social and health service agencies is preferred.
• At least one (1) year experience working with relevant population (employment and/or internship may qualify as experience).
• Computer skills including data processing and e-mail abilities are required.
• Excellent health care support and organizational skills are required to maintain the work/caseload.
• Knowledge of and demonstration of professional ethics are essential.
• Ability to work well with multi-disciplinary service providers, and to take direction.
• Must demonstrate age specific/population specific competencies and cultural competence.
• The ability to work independently as well as with supervisory direction is very important.

CS-HHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.