Community Navigator Case Manager at The Link Minnesota
Mission: The Link works with youth and young families to overcome the impacts of poverty and social injustice. Our 23 programs provide supportive housing, intensive case management services, and skills development to youth at risk of or experiencing homelessness, sex trafficking and/or involvement in the juvenile justice system. The Link prides itself on its innovative, youth-centered, strengths-based programming for youth and families as well as programs that are co-designed, implemented and overseen by youth.
Position specifics
Hiring Salary Range: $23.13-$26.00/hour based on qualifications
Job Type: Full-Time, Non-Exempt
Location: Minneapolis, MN
Hours/Days: Mon-Fri 9:00-5:00
Note: This position requires driving. To drive on behalf of The Link, candidates must have a valid driver’s license, a safe and reliable vehicle, be able to successfully clear a criminal and motor vehicle background check, and maintain personal insurance at the levels of $100,000 Bodily Injury/Per Person and $300,000 Bodily Injury/Per Accident. Job offer is contingent on having these requirements.
Basic function
The Community Navigator Case Manager is housed within The Link’s Youth Advocacy Division’s Navigation Support Program. This program uses a holistic model for youth on probation in Hennepin County. The Navigator provides mobile support, one-on-one community resource navigation, support in creating individualized goal plans and assistance in helping reach those goals. The goal of the Navigator is to help youth increase independent living skills that will keep them from further involvement in the juvenile justice system. This position will be mobile and housed within The Link but will spend time at multiple community sites to accommodate the needs of youth in Hennepin County.
Essential functions
Develop trusting supportive relationships with youth referred by Hennepin County Juvenile Probation
Conduct intake and client assessments to determine strengths, barriers, resource needs and other factors related to case planning
Coach youth to established individualized goals
Facilitate restorative justice conference to develop plan with youth, probation officer, family, etc.
Build knowledge of resources in the community to meet the needs of youth
NAVIGATE gender specific resources
Work collaboratively with Hennepin County Probation officers and triage cases as appropriate with involved systems
Communicate with Hennepin County Probation officers regarding goals, progress, other county contracted service needs, etc.
Support youth in basic needs, housing, independent living skills, prosocial activity/recreation, education, employment, healthy relationships, social media, civic responsibility, health/wellness and gender identity/wellness
Coordinate service referrals with youth service providers, health care services, mental health, legal services, case management and all other services as needed
Work effectively with all systems involved in the youth’s life including child welfare, juvenile justice, schools and law enforcement
Provide mobile case management
Attend and participate in all required meetings and trainings
Reporting of data suitable for collaboration, planning, process improvement and resource allocation. Enter case notes, services provided, referrals and exit info into the Client Track database and assist with all reporting requirements required of funders and evaluators.
General responsibilities
Preserve the integrity of the programs and agency
Demonstrate commitment to The Link’s mission and vision, and values of equity, diversity and inclusion
Support the overall growth of the agency
Maintain positive and healthy relationship with co-workers and other related parties
Assist where needed as a team player
Create a safe, respectful, and healthy atmosphere and environment where everyone can grow and learn
Participate in special projects as necessary
Attend all meetings and trainings as required
Maintain positive and professional interactions with clients, co-workers, and all parties involved
All other duties as assigned
Requirements
Knowledge, Skills, and Abilities
Desire to continuously learn for personal and professional growth
Ability to build positive relationships with youth
High level of personal and professional integrity, including ability to protect and maintain confidentiality and data privacy
Creative and able to engage a diverse range of needs and learning styles
High level of attention to detail
Ability to work collaboratively across many systems and stakeholders
Ability to work effectively with and relate to diverse populations
Excellent verbal and written communication skills, especially for client advocacy
Ability to work independently
Demonstrated ability to efficiently organize, coordinate, track and complete multiple tasks as well as adjust to changing priorities
Computer proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
Knowledgeable about community resources
Committed and persistent to engage with youth who may be resistant
Sensitive to cultural differences
Sensitive to nature of offense
Trauma-informed care approach
Ability to coach youth to establish individualized goals
Ability to provide written reports outlining goals and progress
Ability to balance accountability while developing a nurturing and supportive relationship
Uses teachable moments to coach youth to learn to do things for themselves
Ability to work collaboratively with systems and agencies
Ability to allow for flexibility and non-traditional work hours
Creative with solutions to individualize youth support
Establishes healthy boundaries in working with youth
Self-motivated
Dependable
Adaptable
Qualifications
Experience working with juvenile justice involved youth
Training in positive youth development, harm reduction, and/or trauma-informed care
Extensive knowledge of issues related to comprehensive programming, juvenile justice, and court systems
Experience working with diverse populations
Valid Driver’s License with access to a reliable vehicle
Ability to pass a criminal and driving background check
Life experience and/or relevant education including social service or social work, human services or other related degrees
Working conditions
The employee is regularly required to talk or hear
The employee is frequently required to use manual dexterity for objects, tools or controls as well as visual acuity
The employee may stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl
The employee must lift and/or move up to 20 pounds
Requires ability to drive
Normal business hours (Mon-Fri, 9:00 a.m. to 5:00 p.m.) with possible occasional flexibility
Benefits
The Link offers benefits to eligible employees such as medical, dental (The Link covers 100% of the premiums), vision, a generous 401k with employer match, over 2 weeks of PTO in your first year, birthday PTO, two days of volunteer PTO, 11 paid holidays/holiday pay, and more.
Compensation philosophy
The Link believes in pay equity and transparency. New hires are offered the highest wage they are eligible to receive within the position’s hiring range based on qualifications. There is a no negotiation policy for wages.
Other
The Link is an Equal Employment Opportunity employer. The Link complies with laws relating to discrimination in hiring or pay based on protected classes. Note: Nothing in this job description restricts management’s right to assign or reassign duties at any time.