Pay Competitive
Employment type Full-Time
Job Description Req#: COLOR001523
Hiring Range: $24-27.73. The maximum pay for this position is $33.27. An offer may be made above the hiring range based on a candidate's qualifications.
The Colorado Works Case Manager provides coaching services for unemployed or underemployed public assistance recipients under the Colorado Works program to ensure participants are engaged in activities that will improve their employability and assist them in becoming self-sufficient.
The Colorado Works Case Manager meets monthly via phone, video or in-person with participants, engages newly eligible participants, determines participants' ongoing program compliance or non-compliance through data entry; assures participants have the opportunity to comply with required activities in accordance with statutory and federal, state and local rules and regulations and helps engage and connect participants to community services. The Colorado Works Case Manager offers education and support services to participants using strength-based practices and motivational interviewing. Responsibilities include engaging participants, conducting assessments, linking participants to financial services and community resources, and timely documentation/data entry.
Schedule: Monday -Friday, 8AM-5PM. This position may work remotely occasionally but is expected to be in the office at least once per week and meet clients as needed. This may be subject to change.
Essential Duties: Completes orientations and individual assessments with clients facing multiple barriers to self-sufficiency and develops self-sufficiency goals and plans with those individuals.
Establishes and maintains respectful, professional partnerships with participants.
Coaches and supports participants in developing and achieving self-sufficiency goals and plans, including specific job skill coaching on interviewing skills, resume writing, etc.
Mobilizes and coordinates department and community services to assist and support participants.
Continually cultivates and works to maintain strong relationships with public and non-profit work sites which include but are not limited to sites that focus on training and specific, high-demand job skills; are accessible by public transportation; can accommodate non-English speakers; can accommodate individuals involved with the criminal justice system.
Determines continuing program compliance for participants in accordance with statutory and federal, state and local rules and regulations to assure eligibility for program benefits.
Interprets and analyzes participant data, identifies patterns, and draws logical conclusions from that data.
Effectively problem-solves discrepancies in case-related system issues to assure accurate program actions.
Interprets and evaluates computer-generated eligibility results to confirm the accuracy of system-determined actions.
Performs data entry and utilizes data from a wide variety of automated systems to provide accurate program services and ongoing case maintenance.
Interprets and applies complex and changing federal and state regulations to provide accurate program benefits.
Professionally handles participant contacts by phone, in-person, email or video conference.
Maintains confidentiality of participant information.
Works effectively with participants in crisis.
Communicates with personnel from state and federal agencies and community service providers to promote comprehensive services for customers.
Provides services in languages preferred by participants via interpretation and translation resources.
Assures participants comply with work and employability activities in accordance with statutory and federal, state and local rules and regulations.
Manages funding to ensure related revenue and allocations are fully maximized.
Prepares, reviews, and/or responds to audit exceptions by providing valid rule references or completing corrections within the automated system.
Articulates gaps and barriers in processes and proposes solutions to those gaps.
Maintains expertise in Colorado Works and other related programs.
Attends mandated meetings, conferences and training.
Networks with other counties to learn best practices.
Travels to service locations within Eagle County to provide job functions.
Qualifications: Education, Experience, Licensure, Certification, or Registration:
High school diploma, GED or equivalent.
Three years’ experience working in the social service field with direct client interaction OR a combination of experience and/or education which produces the required knowledge, skills and abilities OR three years of progressively responsible paraprofessional level office, clerical or extensive public contact work experience.
Must be able to pass a criminal and child abuse background check.
Completion of the Colorado State and Colorado Works Coaching4Success, Collaborating4 Success and Family Violence training is required as a condition of continued employment.
Employees are required to travel to the Eagle, Avon and El Jebel offices to meet clients as needed. Candidates will need reliable transportation to get there in a timely manner.
Preferred:
Bilingual skills preferred (English and Spanish).
Associate’s degree or Bachelor’s degree in Human Services, Social work, business or public administration or related field. Or any equivalent combination of education, training and experience which produces the required knowledge, skills and abilities.
Knowledge of social issues such as poverty, gender bias, domestic violence, alcohol and other drug abuse, child maltreatment prevention, cultural diversity, etc.
Knowledge of strength-based family support practices and ability to use these practices when working with families and co-workers.
Knowledge of community resources and systems.
Knowledge, Skills and Abilities: Well-developed written and verbal communication skills.
Ability to communicate effectively with persons from diverse backgrounds.
Ability to correctly apply eligibility and program rules and regulations for various programs and departmental procedures and processes.
Ability to balance and manage competing priorities.
Ability to maintain a high degree of accuracy in a detail-oriented environment.
Ability to work collaboratively with colleagues.
Strong organizational and time management skills.
Strong problem-solving capabilities.
Ability to work both independently and collaboratively as part of a multidisciplinary team.
Proficient with computer software and social media platforms, proficient in Google Suite preferred.
Ability to maintain confidentiality, objectively make judgments and exercise authority when appropriate.
Ability to establish and maintain effective working relationships with team members, policy-makers and public and private partners.
Culture & Benefits Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!
Why is Eagle County recognized as a Best Place to Work in 2022? Culture of flexibility and support for mental health / wellness.
Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
Future focused with our Strategic Plan on improving housing, climate change and more.
As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.
Diversity, Equity and Inclusion The County is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strive for a healthy and prosperous community that promotes all people having equitable access and opportunity. This starts with our internal practices and work. All employees of the County have a responsibility to treat others with dignity and respect at all times. All employees are expected to exhibit conduct that reflects inclusion during work, at work functions on or off the work site, and at all other County-sponsored and participative events.
Great benefits! Comprehensive and low-cost medical, dental, and vision insurance (as low as $75/month for employee only).
Wellness program where you can earn cash or extra days off.
12 paid holidays.
Paid time off (starting at 12 days) and additional medical leave.
Paid volunteer hours.
6% (dollar for dollar match) retirement plan.
Free classes at Colorado Mountain College.
Eagle County University classes (internal trainings).
Tuition reimbursement programs.
Bilingual Pay Incentive.
Free bus pass and more.
Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees to be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.