Department Overview The mission of the Clinical Informatics Department (CID) is to realize the full benefits of OHSU's clinical information systems. The department will apply the science of informatics to enable excellence in patient care services, to education learners and to advance the methods of applied informatics.
The Clinical Informatics Specialist (CIS) supports the mission of CID by practicing and assisting in clinical information system implementation, maintenance and support, including all phases of the system development life cycle: analysis, design, development, testing, training/end user support, go-live, and transition to maintenance. The CIS utilizes inter-team and inter-departmental coordination, communication and collaboration to accomplish goals. The CIS participates and assists in EHR governance structure and process. This position supports CID in providing informatics support to OHSU partner, affiliate, and community connect organizations.
CID employees are responsible for the security of OHSU technology. In exercising their duties, CID employees must follow OHSU's security directives, incorporating security measures in the delivery of their everyday tasks, and are required to report security concerns to the ITG Security Engineering team.
Function/Duties of Position Change Management, Operational Support and Implementation
Leads change management efforts (currently defined as work less than 100 hours of effort) for department level initiatives, new department work, new departmental workflows and new non-enterprise modules where the primary customer or stakeholder is the clinician and the EHR is the primary means to meet the project deliverables with assistance Informatics Leadership as needed
Demonstrates understanding of how and why governance is used in work assignments
With little to no supervision, engages with the governance structure as it pertains to assigned work
Demonstrates understanding and adherence to change management processes
Demonstrates understanding and adherence to ticket prioritization and approval process
Leads user group efforts as assigned
Partners with provider informaticists as appropriate
Applies industry standard change, project management and ITIL principles
Utilizes department/division change and project standards and methodology
Creates customer communication for system enhancements and fixes in partnership with Epic Comms
Independently creates project plans for routine changes and utilizes these plans to manage the work and meet deadlines
Independently analyzes current state and maps future state
Coordinates and develops training plans and user documentation for department level changes
Supports go-live activities and mentors colleagues for knowledge transfer
Assess risk and plans mitigation, and includes these in project plans
Demonstrates a knowledge of the business processes, policy and operations of the departments supported by developing software and system configurations based on analysis of user requirements within time frames given; promotes enhancements or modifications to benefit user functions
Demonstrates and applies knowledge of process and system design techniques by translating and documenting business requirements into technical designs for changes
Completes all activities that analyze current state and completes current state process flow diagrams
Identifies gaps and creates future state design recommendations for department level changes and ensures that gaps from current state are resolved; completes future state process flow diagrams.
Assists with hardware assessments as it pertains to clinical use
Demonstrates knowledge related to hardware, software and technical components in the application of systems and software and implications of recommended solutions on operations
Demonstrates ability to design solutions based on the integration of operations and technology
Incorporates understanding of clinical business operations into the role of liaison between the clinical customer and ITG
Creates tasks, work estimates and recommends assignment of resources to tasks associated with changes
May support efficiency and/or Sprint efforts as needed for subject matter expertise.
Project/Program Work
Fully understands and demonstrates adherence to HCIT Project and Governance process
Notifies ambulatory informatics leadership when work is identified as project work
Completes informatics work as outlined in the above section as member of the project team for work that is greater than 100 hours of effort
Participates in and compiles lessons learned at project conclusions; demonstrates increased knowledge and improved performance based on previous work
Other duties as assigned
Required Qualifications
Master’s degree in an IT related field, business, informatics, a clinical field or equivalent and 2 years’ work related experience in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care; OR
Bachelor’s degree in an IT related field, business, informatics, a clinical field or equivalent and 5 years’ work related in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care; OR
Associate’s degree in an IT related field, business, informatics, a clinical field or equivalent and 7 years’ work related experience in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care; OR
8 years’ work related experience in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care; OR
Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.
Job Related Knowledge,Skills and Abilities(Competencies):
Knowledge of gathering and translating business requirements into system specifications
Knowledge of project management principles
Knowledge of process and system design techniques
Demonstrated organizational and analytical skills
Demonstrated ability to gather, organize and present data Demonstrated attention to detail with a proven track record of highly accurate output
Demonstrated problem and issue resolution skills
Written and oral communication skills, including the ability to present and speak to small, medium and large sized groups
Proven ability to multitask and accomplish tasks in a timely fashion to set priorities
Demonstrated knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Established time management skills; ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach
Demonstrated critical thinking skills; using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Problem Solving; identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Preferred Qualifications
Masters in a Healthcare field
3 years of experience as an informaticist or informatics specialist or equivalent or 5 years of experience the information technology field supporting electronic health records, specifically clinicians, clinical healthcare experience or combination of the above.
Clinical licensure
Existing vendor certifications or equivalent
Multiple vendor certifications or equivalent
Current CPHIMS or equivalent
PMP or equivalent
Job Related Knowledge,Skills and Abilities(Competencies):
Clinical or administrative experience in the direct delivery of patient care or equivalent social services experience highly preferred
Experience as an end user of HIT software or equivalent
Professional certification in a health science (CMA, RRT, CRT, RT, PTA or discipline specific equivalent)
Super user of HIT software
Experience at other health centers preferred, either as clinical or administrative staff or as implementation staff
Previous implementation employment with an HIT vendor
Use of multiple HIT or equivalent systems
Previous employment at OHSU or other academic health center
Knowledge of LEAN principles
Additional Details
Work Schedule: Typically 8am-5pm Pacific Time, dependent on meeting schedules and business needs.
Work Location: This is a hybrid position that requires some onsite travel, including but not limited to;projects, go-live support, training, upgrades, etc. Duration and frequency of onsite travel will vary. Mayrequire occasional evening and/or weekend shifts for coverage during system upgrades and go-lives.
Benefits:
Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
Two separate above market pension plans to choose from
Vacation- up to 200 hours per year depending on length of service
Sick Leave- up to 96 hours per year
8 paid holidays per year
Substantial Tri-met and C-Tran discounts
Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)
Employee discounts to local and major businesses
Childcare service discounts
Growth/Development Opportunities
All are welcome. Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.