Clinical Informatics Manager at Diasorin
Overview
The Clinical Informatics Manager is an action-oriented individual who will drive assay and instrument implementations, including in-depth interfacing projects to completion on time. This dual-purpose role requires both project management and interfacing technical expertise. The role works closely with internal and external customer teams to ensure all key project milestones are met within deadlines and risks are managed. This position requires leadership to manage complex installations involving instrumentation, data management, and automation system solutions within a Clinical Laboratory environment. It includes hardware and assay implementation as well as information technology and interfacing implementation.
Position is eligible to be remote within the U.S.
Job Scope
The Clinical Informatics Manager will lead customer installation projects from initiation to closing, coordinating with Sales, Service, Applications, and the Customer to develop timelines and project plans, and to update project tracking software. The role acts as the main IT point of contact for IT-related topics (networking, interfacing, and rule programming within the interface) and coordinates internal and external resources to meet timelines. It requires communicating updates to stakeholders and facilitating post-installation follow-up and issue resolution. The manager will leverage interfacing knowledge to remove obstacles to instrument and assay go-lives by collaborating with LIS vendors to support customers. It includes working with customer IT programmers to program, trial, and validate IT interfaces, and disseminating information across sites through publications, webinars, and reference calls. The position also serves as the Company Subject Matter Expert and technical trainer for middleware and calculation software platforms, assisting with user requirements prior to FDA approval. Other duties may be assigned as needed.
Responsibilities
Facilitate the customer installation project from initiation through closing.
Participate in pre-installation planning with Sales, Service, Applications, and the Customer to develop project timelines and tracking.
Create and uphold the project communication plan.
Serve as the main IT contact for networking, interfacing, and rule programming; coordinate resources to meet timelines.
Provide periodic updates to internal and external stakeholders; act as single point of contact for streamlined communication between customer and company.
Facilitate lessons learned sessions and provide post-installation follow-up and issue resolution.
Use interfacing knowledge to remove obstacles to go-lives by partnering with LIS vendors.
Work with customer IT programmers to program, trial, and validate IT interfaces.
Share information across sites via collaborations, publications, webinars, and reference calls.
Act as Company Subject Matter Expert and trainer for middleware and calculation software; help define user requirements prior to FDA approval.
Perform pilot testing before and after approval; plan support after release and ensure training and compliance.
Support cybersecurity questionnaires and contract terms; interface with IT and SD&I to ensure compliance.
Assist with networking needs (e.g., connecting instrumentation to KVM centers, networking printers).
Develop materials and train Commercial Organization on IT solutions and implementation (technical and non-technical).
Assist sales and applications with customer solution discussions and demonstrations.
Perform required duties to complete tasks on time; other duties as needed.
Education, Experience And Qualifications
Bachelor's Degree in Business Administration, Biological Sciences, Information Technology or related field.
5+ years of experience in solution deployment in the IVD or biotech industry.
In-depth experience with use and programming in major Laboratory Information Systems and Middleware (Cerner, Sunquest, EPIC Beaker, Instrument Manager, etc.).
Demonstrated leadership experience.
Expert knowledge of project management tools and methodologies.
Excellent communication, analytical, facilitation and problem-solving skills.
Strong attention to detail; ability to work in a matrixed organization and interpret end-user requirements.
Ability to write and maintain technical and non-technical instructions; present results as needed.
Strong organizational, communication and project management skills; self-motivated with a professional demeanor.
Strong interpersonal skills with an outgoing personality; ability to manage client expectations.
Ability to define problems, collect data, establish facts, and draw valid conclusions; quantitative reasoning and practical thinking.
Proficiency in Microsoft Office; Access and/or SQL preferred; ability to learn new software with minimal instruction; ability to work independently.
Knowledge of medical terminology, anatomy, physiology, immunology, and immunoassay techniques; knowledge of FDA Quality System Regulations; understanding of microbiology and infectious disease testing.
Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
Support and contribute to company revenue, process improvements, and other goals.
Licenses and Certifications
LIS/Interfacing specific certifications preferred.
Standard Physical Demands
Long periods of time in front of a PC.
Travel Requirements
70-80%
Equal Employment Opportunity
DiaSorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Work eligibility
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.
Accommodations
DiaSorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance during the application process, please contact the North America Talent Acquisition Team to request an accommodation.
Note
The above job description describes the general content and essential functions; it is not an exhaustive statement of duties, responsibilities, or requirements. DiaSorin reserves the right to modify the posting as needed to comply with local laws and regulations. Offers may be contingent upon successful completion of a pre-employment background check and drug screen where permitted by law.