JOB DESCRIPTION The mission of Metrocare is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Our Center values integrity, quality, diversity, and perseverance. We are an agency committed to quality, accountability, and culturally/gender‑responsive and trauma‑informed care to individuals experiencing serious mental illness, substance misuse, developmental disabilities, and/or co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and individuals we serve.
General Description Metrocare provides a wide array of therapeutic services, including medication management, counseling, skills training, and case management. The Dual Clinical Case Manager II position provides psychosocial/rehabilitative services to adults and children/adolescents with severe and persistent mental illness as well as serious emotional disturbance. Services include ongoing assessment, development of measurable treatment goals, referral/linkage/advocacy, monitoring, crisis intervention, and continuity of care. The population of focus requires weekly to biweekly follow‑up. The position is expected to serve adults and children/adolescents face‑to‑face or via video and audio technology for 60‑70% of services. The overall goal is to maximize the individual’s functioning, reduce hospitalization, and aid in successful reintegration into the community.
Bilingual Preferred Preferred for applicants who are bilingual.
ESSENTIAL DUTIES AND RESPONSIBILITIES Provide overall service coordination, referral, linkage, and advocacy to individuals with varying needs, performing duties in concert with other members of an interdisciplinary treatment team.
Ensure authorization for clinical services.
Complete a psychosocial assessment on each new admission.
Formulate individual recovery plans based on assessment findings.
Develop measurable objectives and goals agreed upon by the individual.
Actively assist in obtaining and modifying goals as needed.
Document attempts to involve individuals, service providers, and caregivers in the service plan process unless opposed by the individual.
Review recovery plans every three months or as clinically indicated.
Execute recovery plans for assigned individuals in accordance with authorized services, meeting objective measures set forth by the client.
Actively engage and document all individuals assigned to caseload.
Participate in interdisciplinary team staffing, present psychosocial assessment findings, encourage individuals to attend staffing, and update the team on progress or lack thereof.
Follow up with assigned individuals who miss a scheduled clinic appointment, documenting contact attempts and reporting repeated unsuccessful efforts to the treatment team.
Follow up within 24 business hours on assigned individuals who access emergency services, reporting status and disposition to the treatment team.
Meet with the individual within 3 days of hospital discharge or community assignment.
Provide crisis intervention, make home visits, initiate mental‑illness warrants, and work with police and other public servants as needed to address crisis situations.
Facilitate inpatient admission upon request of the treatment team.
Provide individual, family, and group rehabilitation sessions; evaluate progress, solicit feedback, and consult with colleagues when dealing with unfamiliar or uncomfortable issues.
Identify and assist individuals in obtaining entitlements by providing referrals, advocacy, and negotiation as needed.
Use technology of video and audio capability to ensure service delivery within the individual’s preferred means of intervention.
Perform other duties as assigned.
Competencies Analytical skills, professional acumen, business ethics, mental health ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.
Competencies as outlined by the Health and Human Services Commission (HHSC) of Texas for Texas Resiliency and Recovery (TRR) requirements.
Appropriate clinical competency as required by the Texas Administrative Code, contract requirements, and other guidelines relevant to the position.
Knowledge of trauma‑informed theories, principles, and practices.
Knowledge of racial equity and racial justice in the context of behavioral health services.
Knowledge and/or experience with change management as it relates to positive organizational change.
Strong sense of urgency and problem‑solving skills.
Strong organizational and time‑management skills.
Excellent written and verbal communication skills.
Strong administrative skills.
Strong interpersonal and engagement skills.
Exceptional customer service skills, over the phone and in person, with individuals in service and internal/external partners.
Clinical skill for evaluating the accuracy of clinical screening and providing appropriate clinical intervention.
Qualifications Education and experience: Bachelor’s degree in human services with 1 to 3 years’ experience in MH/MR or related field or master’s degree with 0 to 2 years’ experience in human services. Experience with trauma‑informed services preferred (Seeking Safety, Illness Management and Recovery, and Motivational Interviewing).
Mathematical Skills Basic math skills required.
Ability to work with reports and numbers.
Reasoning Ability Ability to apply common sense to carry out simple one or two‑step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to problem‑solve, exercise good judgment, and make sound decisions.
Ability to support the agency’s mission and demonstrate sensitivity to cultural diversity and workplace dynamics.
Ability to juggle multiple projects with accuracy.
Computer Skills Use computer, printer, and software programs necessary to the position (Word, Excel, Outlook, and PowerPoint).
Must be computer savvy and proficient in Microsoft Word, Excel, and Outlook; experience with an EMR system is a plus.
Certifications, Licenses, Registrations Current State of Texas Driver License or, if residing in another state, currently licensed in that state with intent to obtain a Texas Driver License within three (3) months of employment.
Liability insurance required if an employee operates a personal vehicle on Center property or for Center business; must be insured by the Center’s liability carrier if a Center vehicle or personal car is used.
Benefits Information And Perks Medical/Dental/Vision
Paid Time Off
Paid Holidays
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development allowance up to $2,000 per year
Bilingual Stipend – 6% of the base salary
Many other benefits
Equal Employment Opportunity/Affirmative Action Employer Metrocare is an equal opportunity employer and an affirmative action employer. We celebrate diversity and are committed to ensuring a tobacco‑free work environment.
Tobacco‑Free Facilities Metrocare facilities and grounds are tobacco‑free to promote the health, well‑being, and safety of team members, guests, and individuals and families we serve.
No Recruitment Agencies Please Applications may be submitted only through Metrocare’s official hiring portal.