Clinical Consultant III, Enabling Technologies
At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role.
At Medtronic, the Clinical Consultant III, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery / Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. This is a field based role. Responsibilities may include the following and other duties may be assigned:
Technical Support:
- Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with our customers
- Represents Medtronic during technology-enabled procedures to provide technical assistance.
- Maintain system hardware and software to maximize system performance.
- Installs software and hardware upgrades.
- Performs system preventative maintenance.
- Provides telephone clinical support to customers.
- Uses UNIX/LINUX commands to modify operating files.
- Fulfills Software and Service Contract obligations.
Customer Support:
- Acts as the primary Medtronic customer liaison for repair and technical support issues.
- Provides timely information to the district team regarding customer concerns, issues and market opportunities.
- Provide service to customers per their individual needs.
- Maintains familiarity with status of calls and issues at customer sites.
- Reports necessary complaints and partners with CSM/NRC to ensure full resolution
- Files weekly site visit and customer contact reports for service improvement purposes
Educational Support:
- Educates and trains physicians and hospital personnel OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies on technical matters relating to our technology-enabled procedures.
- Provides a clinical resource for surgeons, clinicians and others being trained.
- Updates customers on tips, shortcuts and suggestions, as appropriate.
- Participates in in-house sponsored customer training at designated sites for both internal and external partners
- Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
- Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
Sales Support:
- Work and collaborate with Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures.
- Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
- Submit reports and provide information as directed.
- Cooperate with all personnel on the execution of Company programs.
- Supports more complex, new image-guided products and applications to physicians and hospital staff.
- Works as a team member with the Enabling Technologies Region Manager and CSM to prioritize customer technical support and service expectation goals.
- Provide input on new product development based on in-field experience.
Miscellaneous:
- Adhere to company policies and conduct all business in an ethical manner
We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
Qualifications:
Must Have: Minimum Requirements:
- A High School Diploma or GED with a minimum of 8 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
- An Associate's Degree with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
- A Bachelor's Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience.
Nice to Have: Preferences:
- RT and/or MRI certification
- Prior experience with Image Guided Systems
- Prior experience with MRI
- Operating room experience
Additional Job Requirements:
- While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms.
- The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls.
- Specific vision abilities required by this job include normal vision.
- Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
Business Description:
Cranial and Spinal Technologies (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. We are the first company to offer an integrated solution that includes artificial intelligence-driven surgical planning, personalized spinal implants, and robotic-assisted surgical delivery to make patient care more customized. CST is the market leader in spinal implants, robotics, and navigation. Our integrated operating unit is comprised of 4 global businesses, Spine and Biologics, Enabling Technologies, intelligent Data Solutions (iDS) and China Cranial, Spinal, Orthopedics & Technologies. This role will support our Enabling Technologies platforms, delivering an innovative portfolio that includes advanced imaging, navigation, robotics, customized implants, and pre-operative planning aided by artificial intelligence.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will
- Build a better future, amplifying your impact on the causes that matter to you and the world
- Grow a career reflective of your passion and abilities
- Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
- Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
- Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
- Better outcomes for our world. Here, it's about more than the bottom line. Our Mission to improve human welfare drives