We anticipate the application window for this opening will close on - 31 Oct 2025
At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
We are seeking a committed professional for a remote role that requires residence within the territory and travel to multiple accounts throughout the region. A valid driver’s license is essential.
The Clinical Consultant III, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides training at all levels. Is responsible for key customer reports for Medtronic NeuroSurgery / Navigation / Robotic‑Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.
This is a field based role.
Responsibilities
Responsibilities may include the following and other duties may be assigned:
Technical Support
Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on‑site installations
Represent Medtronic during technology‑enabled procedures to provide technical assistance
Maintain system hardware and software to maximize performance
Install software and hardware upgrades
Perform system preventative maintenance
Provide telephone clinical support to customers
Use UNIX/LINUX commands to modify operating files
Fulfill Software and Service Contract obligations
Customer Support
Act as the primary Medtronic customer liaison for repair and technical support issues
Provide timely information to the district team regarding customer concerns, issues and market opportunities
Provide service to customers per their individual needs
Maintain familiarity with status of calls and issues at customer sites
Report necessary complaints and partner with CSM/NRC to ensure full resolution
File weekly site visit and customer contact reports for service improvement purposes
Educational Support
Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters related to technology‑enabled procedures
Provide a clinical resource for surgeons, clinicians and others being trained
Update customers on tips, shortcuts and suggestions as appropriate
Participate in in‑house sponsored customer training at designated sites for internal and external partners
Provide training and resources for hospital staff to enable them to train their personnel (train the trainer)
Continuously train members of the Enabling Technologies Clinical Support team to increase knowledge of the latest procedures
Sales Support
Work and collaborate with Spinal Sales and NS Reps to identify prospective new users for Navigation and Robotics
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
Submit reports and provide information as directed
Cooperate with all personnel on the execution of Company programs
Support more complex, new image‑guided products and applications to physicians and hospital staff
Work as a team member with Enabling Technologies Region Manager and CSM to prioritize customer technical support and service expectation goals
Provide input on new product development based on in‑field experience
Document new or existing installations
Miscellaneous
Adhere to company policies and conduct all business in an ethical manner
Qualifications
Must Have: Minimum Requirements
A High School Diploma or GED with a minimum of 8 years of clinical, medical sales or medical imaging/navigation/robotics experience
OR An Associate’s Degree with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
OR A Bachelor’s Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
Nice to Have: Preferences
RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience
Additional Job Requirements
While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. Specific vision abilities required are normal vision. Must have a valid driver’s license and active vehicle insurance; driving record will be considered.
Benefits & Compensation
Medtronic offers a competitive salary and flexible benefit package. Salary ranges for U.S. locations: $80,000.00 - $120,000.00. Eligible for a Sales Incentive Plan. Benefits include health, dental and vision insurance; HSAs; flexible spending accounts; life insurance; disability leave; dependent day‑care; tuition assistance; 401(k) with employer match; paid time off; and more.
Equal Employment Opportunity Statement
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons irrespective of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, or any other characteristic protected by law. Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Application Information
For updates on job applications, please sign in to your candidate portal. If you need assistance, email AskHR@medtronic.com.