Overview The Clinical Case Manager provides therapeutic case management and direct therapy for refugee and immigrant clients, including evaluation and assessment, linking to mental and physical health services, safety planning for crises or domestic violence, increasing knowledge of immigrant rights and adjustment, and access to community resources such as public benefits. The role involves implementing therapy techniques with adults with limited English proficiency who exhibit symptoms of stress, anxiety, depression, and trauma. As part of the Adult and Families Program, the position focuses on holistic, culturally competent interventions based on strengths and empowerment, leveraging staff multicultural and language abilities and trained interpreters. Building and maintaining positive relationships with clients, communities, and agencies is integral.
Responsibilities Provide individual and family case management services for refugees and immigrants to address barriers to self-sufficiency.
Provide individual therapy services focusing on narrative therapy, grounding techniques, coping skills and other culturally appropriate intervention techniques to meet client’s needs.
Safety plan with clients in crisis or unsafe situations.
Weekly on-call support during business hours.
Work collaboratively with JVS staff to ensure client has access to holistic care.
Manage and maintain client files by completing all assigned documentation including bio-psycho-social intakes, assessments, case notes and treatment plans within designated timeframes.
Schedule appointments with clients and interpreters to ensure access to culturally competent services.
Transport clients to and from appointments as needed.
Assist in developing and expanding refugee support groups and group work.
Actively engage in community coalition building.
Meet billable hour quota each month for evaluation, individual therapy, and care coordination.
Prepare for and participate in program evaluation and best practice research.
Qualifications Master’s degree in Social Work from an accredited university.
Clinical license must be in process or willing to begin clinical supervision.
Minimum of two years experience working in a social service field or related capacity with culturally diverse clients.
Fluency in relevant languages strongly preferred – Swahili, Kinyarwanda, Dari, Pashto, Burmese, Arabic, Spanish.
Valid driver license with classification appropriate to operate JVS vehicles, valid auto insurance, clean driving record with no moving violations within the past three years.
Working Conditions Regular business hours Monday–Friday.
Regular travel to client homes, community events, and service providers in-person with mileage reimbursement.
Work occurs at community sites such as client homes, other agency offices, schools, libraries, and other public meeting places; may involve exposure to temperature extremes while in transit or at client sites.
Some work is performed in an interior temperature-controlled office; may require prolonged periods of sitting and computer use.
Skills Strong organizational and time management skills, with the ability to meet deadlines and prioritize multiple tasks.
Self-directed and highly flexible in daily work.
Ability to work effectively in a multicultural and multilingual environment.
Excellent verbal and written communication with internal and external collaborators.
Strong computer skills (Word, Excel, Google Docs, and internet-based communication).
Seniority level Entry level
Employment type Contract
Job function Health Care Provider
Industries Individual and Family Services