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Join to apply for the Clinical Case Manager role at Interfaith Community Services
About Interfaith Community Services:
At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.
Job Type
Full-time
Description
About Interfaith Community Services:
At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.
Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.
If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!
What You'll Do
In the Clinical Case Manager role, you’ll provide high-touch, community-based recuperative care (medical respite) services to individuals with serious and complex behavioral health and social service needs who are experiencing homelessness. This role supports clients in achieving or maintaining individual stability and prevent hospital admission or readmission and system disengagement by providing persistent outreach, advocacy, and coordination of care across multiple service domains. The position focuses on improving functioning, enhancing quality of life, and promoting long-term stability to prevent returning to homelessness.
Essential Duties And Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The following duties and responsibilities are those considered to be essential but do not represent all job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed.
Provide comprehensive intensive case management services to individuals who have serious behavioral health conditions, including substance use disorder and experiencing homelessness utilizing trauma informed and harm reduction principles and practices
Conduct program intakes, comprehensive bio-psychosocial needs assessment and service evaluations
Develop, implement and regularly update collaborative care management and housing support plans which support individuals’ needs in the areas of physical health, mental health, substance use disorders, community-based services support, social supports, and social determinants of health
Engage in frequent client contact through scheduled or unscheduled visits, in program outreach, and telephonic support—often multiple times per week.
Advocate for clients to reduce barriers to care and ensure access to benefits and community resources including accessing additional benefits and related documentation (i.e. Social Security Insurance (SSI), CalFresh, cash aid, and obtaining required documentation (ID, birth certificate, social security card, financial records, etc.)
Collaborate with community partners, legal guardians, law enforcement, and healthcare providers as appropriate.
Facilitate transitions of care, including hospital discharge planning, linkage to housing, and support during system navigation.
Coordinate and integrate services across medical, mental health, substance use, housing, and social service systems.
Provide crisis intervention, de-escalation, and safety planning as needed.
Assist clients with life skills education, appointment scheduling, and transportation coordination.
Monitor and document client progress, including changes in clinical status and service needs.
Conduct discharge planning to appropriate community housing including application assistance, linkage to resources and referrals to facilitate independence and transition to stable housing.
Collaborate and communicate effectively with an interdisciplinary and external care team – often multiple times per day
Coordinate care with managed care plans (MCP), community providers, other referral sources and caregiver/authorized support person(s)
Participate in case reviews, multidisciplinary team meetings, and quality improvement initiatives.
Maintain accurate, timely, and confidential documentation in compliance with agency and regulatory standards.
Maintain a flexible schedule according to client needs and in communication with program leadership
Participate in all staff meetings and trainings as requested
Perform additional duties as assigned
Requirements
Who You Are:
About
You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:
Master’s Degree in Social Work (MSW), Master’s Degree with an emphasis in Marriage and Family Therapy (MFT) or related field, required
License-eligible, and currently registered and in good standing with the State of California Board of Behavioral Science as an Associate Social Worker (ASW),
Associate Marriage and Family Therapist (AMFT) or related field, preferred
Two (2) or more years of relevant work experience, required
Knowledge of substance use, mental health, assessments, intervention and coordinated care strategies in a community non-profit setting, preferred
Bilingual (Spanish/English), preferred
Skillsets/ Additional Requirements
Strong clinical judgment and ability to manage high-acuity cases.
Ability to manage multiple priorities in fast-paced environments.
Ability to work independently and as part of a multidisciplinary team.
Ability to establish and maintain professional boundaries with clients
Working knowledge and skills in mental health, co-occurring disorders, substance abuse treatment models, and crisis intervention
Ability to react calmly and professionally to emergency situations
Ability to identify problems, and research and recommend resolutions
Knowledge of community and social service agencies
Knowledge of adult development
Must have excellent written and verbal communication skills
Must be highly organized and demonstrate attention to detail
Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
Demonstrated experience working with a collaborative team
Working knowledge of MS Office (Word, Excel, and Outlook)
Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
Work with spirit of teamwork, cooperation and a sense of urgency
Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
Ability to multi-task in an efficient, thorough, and prioritized manner
Ability to work quickly, accurately and independently
Working Conditions/ Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Must be able to perform work in an office setting
May be subjected to adverse conditions, including contact from hostile people
Potential exposure to contagious diseases, hazardous chemicals, and other hazardous fluids
Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel on a frequent basis
Occasionally lifts, carries and balances objects weighing up to 30 pounds
Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
Prioritizes and multi-tasks work and projects requiring good memory, concentration and analytical thinking
Occasionally is required to perform the safe operation of office equipment and machines, and recognize and abate safety hazards within the workplace
The noise level in the work environment is usually low
Location: Onsite/Escondido
Hourly Rate: $33.00-$38.00
Hours: Monday-Friday: 10:00am-6:30pm
Employment Benefits
Paid Time Off
Paid Holidays – 13 scheduled
Flexible Work Schedules
Medical, Dental, and Vision Insurance
AD&D / Group Life Insurance
Flexible Spending Accounts – Medical and Dependent Care
Matched 401(k) Retirement Plan
Early Release Days!
Work Anniversary Bonuses
Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
Employee Assistance Plan (EAP)
Home Ownership Assistance Program
Casual Work Environment
Professional Growth and Career Development Opportunities
Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Health Care Provider
Industries Non-profit Organizations
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