Clinical Case Manager
Heartland Human Care Services
Location: 4822 N Broadway, Chicago, IL 60640
Schedule: Hybrid, Monday to Friday (8:30am-5:00pm)
Base Pay Range: $19.79/yr – $24.80/yr
Summary
This position provides a broad range of specialized clinical case management services within guidelines established by the Organization and specific programs. The role functions with a high degree of independent accountability in accordance with professional and ethical standards, organizational policies, and specific contractual requirements. Populations served may include children, adults, families, immigrants, refugees, and individuals with mental illness, HIV/AIDS, and/or substance abuse issues. Individual accountabilities and work volume will be established through the development of annual Success Objectives within the framework outlined below.
Why Join Us?
Make a meaningful impact on the lives of individuals seeking education and career pathways.
Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
Enjoy a hybrid work arrangement, providing flexibility and work‑life balance.
Participate in professional development opportunities to enhance your skills and expertise.
Benefits
Medical insurance (BCBS PPO, EPO, and HSA Plans)
Dental insurance
Vision insurance
401(k) with 3% Employer Contribution
Paid maternity leave
Paid paternity leave
Commuter benefits
Professional Development Assistance
Disability insurance
FSA Spending Account
Life Insurance
Employee Assistance Program
Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.
Essential Functions
Provide clinical case management services to program participants through a short‑term case management model.
Receive case assignments, establish service plans, review case progress, and determine case closure in accordance with funder requirements.
Meet regularly with assigned cases and representatives from the community as needed.
Provide individual counseling to address motivational and psychosocial issues of program participants.
Perform intense advocacy, crisis intervention, counseling, and problem solving in a variety of areas for all program participants.
Conduct outreach and intake as requested.
Assist program participants in increasing or restoring their self‑sufficiency.
Develop service plans under supervisory guidance.
Make referrals in accordance with service plans to other organizational units and external providers.
Screen for income supports benefits and entitlements to advocate on behalf of program participants.
Implement and monitor treatment plans to ensure realistic goals and deadlines are met.
Provide financial assistance and financial‑management support in accordance with organizational policies.
Complete all necessary forms, case recordings, and statistical reports accurately and promptly.
Develop and maintain professional relationships with social service, health, and governmental agencies.
Participate in supervision meetings, team meetings, in‑house training sessions, conferences, and operational planning.
Carry out other tasks as assigned.
Education & Experience
BA/BSW and three years’ experience or master’s degree in social work, counseling, clinical psychology, or related field.
One year of experience in case management, counseling, clinical psychology, or related field.
Certifications & Licenses
A valid driver’s license may be required.
Knowledge/Skills/Abilities (K/S/A)
Read and interpret documents such as operating instructions and procedure manuals.
Write routine reports and correspondence.
Speak effectively before groups of customers or employees.
Have reliable transportation to main and scattered sites.
Work effectively with people from varying socioeconomic backgrounds.
Provide trauma‑informed care with a patient‑centered approach.
Perform basic arithmetic and calculate rates, ratios, and percentages.
Excellent communication skills and strong relationship building.
Handle confidential information professionally and diplomatically.
Exhibit collaboration, emotional intelligence, self‑motivation, and analytical ability.
Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Salesforce, and other software used by Heartland.
Apply practical problem‑solving skills in variable situations.
Interpret instructions in various formats.
Work independently with minimal supervision.
Strategic thought partnership and consultancy skills.
Work Arrangement
Eligible for a hybrid arrangement: two days on site per week and in‑person meetings when required by location.
Employees may need to conduct home visits at participants’ residences across Chicago.
Work Environment
Moderate noise level.
Program sites throughout Chicago and surrounding suburbs.
Possible temporary reporting to any location.
Physical Demands
Regular talking and hearing.
Regular sitting, standing, and walking.
Stoop, kneel, and/or crawl as needed.
Use hands for typing, handling, or reaching.
Occasional lifting or moving up to 25 pounds.
Require close, distance, color, peripheral, and depth vision.
Equal Opportunity Employer Statement
Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military and family military rights, ex‑offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.