Clinical Care Transition Specialist / Registered Nurse - Dallas, TX
This role is with Option Care Health, a large home and alternate site infusion services provider. The Clinical Transition Specialist is an experienced sales professional who educates patients, families and facility staff about Option Care services and products, supports patient placement in home health care settings, and partners with internal and external teams to ensure quality of service and effective treatment plans. The role also focuses on building relationships with referral sources and collaborating with Account Managers to grow referrals and achieve sales goals.
Responsibilities Proactively maintains and grows relationships with referral sources to increase sales and patient starts. Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
Interacts with area service providers daily to sell Option Care services that support care for discharging patients. Assesses patients selected by the hospital to ensure viability for alternative site care.
Uses sales techniques to educate patients, their families and facility staff about the services and products provided by Option Care.
Provides hands-on, in-person education to patients and caregivers with the goal of timely discharge and therapy independence.
Communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
Collects, reviews and completes pre-admission information and secures related sign-off.
Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
Communicates with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
Partners with Account Manager and marketing staff to deliver educational and promotional programs to patients/caregivers and referral sources.
Reviews patient medical records to obtain pertinent medical history and primary/secondary insurance payor information and communicates this to patient registration.
Initiates care transition coordination with referral sources and internal partners to ensure seamless transitions to home or ATS. May facilitate transfer of orders via phone, fax, and e-prescribing.
Maintains confidentiality of patient and proprietary information and follows legal guidelines for safeguarding confidentiality.
Provides oversight and input to providers regarding patient assessment, treatment process, and transition to home care.
Serves as a point of contact and coordination with other providers.
Makes arrangements for any special medical supplies or appliances as needed.
Supervisory Responsibilities Not applicable.
Education and Experience Requirements Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice and at least 2 years of experience in the healthcare industry.
Basic Qualifications Experience establishing and maintaining relationships with individuals at all levels of the organization and with vendors.
Experience applying standard practices for all services offered and current applicable standards (e.g., ACHC, URAC).
Experience providing customer service to internal and external customers, including meeting quality standards and evaluating customer satisfaction.
Basic PC skills: internet, email, Word, Excel, PowerPoint.
Experience identifying operational issues and recommending strategies to resolve and improve processes.
Access to reliable transportation to travel to care facilities, home visits, and multiple hospitals. If using a personal vehicle, a valid driver's license and proof of insurance are required.
Able to plan, organize and make presentations.
Travel Requirements Travels to and from partnership facilities, community hospitals, and medical practice offices to sell Option Care services, process referrals, and provide live education and training support to patients/caregivers and referral sources.
Preferred Qualifications Hands-on home or alternate site infusion or discharge planning experience; experience growing service provider partnerships.
Salary: The full range is determined by education, experience, knowledge, skills, and abilities, as well as internal equity and market data.
Benefits Medical, Dental, & Vision Insurance
Paid Time Off
Bonding Time Off
401K Retirement Savings Plan with Company Match
HSA Company Match
Flexible Spending Accounts
Tuition Reimbursement
myFlexPay
Family Support
Mental Health Services
Company Paid Life Insurance
Award/Recognition Programs
Option Care Health is an equal employment opportunity employer. Employment is offered without regard to race, color, religion, national origin, citizenship status under applicable law, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.