Clinical Care Manager

Reporting to the Director of Clinical Services, the Clinical Care Manager is responsible for ensuring patient clinical care is coordinated, managed and delivered appropriately. The Clinical Care Manager has responsibility for the supervision of clinical staff and provides support and leadership to effectively coordinate high-quality patient clinical services and delivery. Responsibilities include QA/PI and Regulatory Compliance and other related activities for the promotion and operation of Gulfside Healthcare Services.

EDUCATION AND QUALIFICATIONS:

• Current licensure in the State of Florida as a Registered Nurse. Bachelor of Science-Nursing (BSN) degree highly desired.
• Hospice experience preferred, Hospice certification a plus. Position requires obtaining Hospice certification within one (1) year of hire.
• Acute care, Home Health or Long Term Nursing Care experience preferred.
• Two (2) years of documented supervisory or middle management clinical experience working within a Hospice, Home Health or in acute care setting desired.
• Basic computer skills proficiency required.
• Must have reliable transportation so as to perform tasks and carry out responsibilities in a timely and appropriate manner.

ESSENTIAL JOB RESPONSIBILITIES:

• Provides leadership to staff, possessing ability to facilitate and enhance employee performance outcomes while promoting high quality standards and supporting effective and efficient delivery of patient care.
• Assists in interviewing applicants, makes hiring recommendations and assists in the orientation of new staff members.
• Effectively communicates, collaborates and coordinates with senior management on matters related to clinical processes and services.
• Uses critical thinking skills to formulate and recommend action plans based on sound clinical and Hospice operational objectives.
• Possesses ability to multi-task, exhibits adaptability and flexibility in meeting departmental and organizational objectives.
• Participates in the team responsibility of providing 24-hour per day, 7 day per week care. Involves appropriate back-up and on-call when necessary, and ensures quality and continuity of patient/family care.
• Creates and promotes initiatives which will develop and strengthen working relationships with care facility partners.
• Maintains a proactive approach to managing potential issues, works to enhance communications, and takes responsibility for timely and effective problem resolution.
• Uses persuasiveness and good judgment to formulate appropriate win-win outcomes where possible.
• Assists in the education of the community regarding Hospice care and services
• Develops areas of expertise in Hospice care and educates staff and the community in these areas.
• Assists in development, review, and maintenance of policies and procedures of the Clinical Services Department; adheres to and assists in evaluation of the same.
• Assists with Florida and Federal regulatory compliance.
• Ensures professional standards of hospice clinical practices are maintained by all clinical personnel providing care, conducts performance evaluations.
• Provides and/or oversees supervision of Clinical Services department staff.
• Acts as a resource for staff; provides mentoring and one-on-one guidance for department staff members.
• Supervises staff to ensure compliance with all patient care and documentation standards and regulations.
• Performs or assists with any operations, as required or directed, to maintain work flow or respond to department/organization requirements.
• Attends and participates in a variety of meetings, training programs and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to changes in equipment or process, new developments, requirements, procedures and policies, and assist with the training and orientation of new or transferred employees as directed.
• Follows safety rules, ensures safe operating conditions within area of responsibility and notifies supervisor of unusual operating conditions.
• Maintains valid State of Florida Drivers License, required endorsements and insurance.
• Performs other duties as requested by ADCS.