Client Care Manager

Minimum Qualifications (MUST-HAVE) These qualifications are essential for success in this role:

• 5+ Years of Home Care/Case Management Experience: Must have five or more years of experience directly in home care, case management, or client care coordination within a health care setting.
• Case Management Expertise: Proven ability to perform comprehensive client assessments, develop, and manage complex care plans, and effectively coordinate services.
• Leadership/Supervisory Experience: Prior experience in supervising or mentoring caregiving teams and leading client/family introductions.
• Required Licensing: Current driver’s license and proof of auto insurance.

Home Helpers of Mequon is a respected, locally owned agency backed by a nationally recognized network. We are committed to empowering independence, delivering quality care, and inspiring trust.

• Impact: Join a supportive team where your work makes a lasting impact on clients, families, and the community.
• Culture: We value compassion, integrity, and excellence.
• Growth: We are committed to staff development and continuous improvement.

The Client Care Manager oversees all aspects of client engagement and service delivery.

• Conduct in-home quality care meetings and develop comprehensive care plans tailored to client needs.
• Maintain ongoing communication with clients, families, caregivers, and referral partners.
• Monitor client satisfaction and implement service adjustments as needed to ensure quality outcomes.
• Partner with the scheduling and care teams to align caregiver skills with client preferences and requirements.
• Identify opportunities for growth through relationship-building and client retention initiatives.
• Accurately document all client interactions and updates in accordance with agency standards.

• Bachelor’s degree in health care administration, nursing, social work, gerontology, or a related field.
• Experience with WellSky/ClearCare scheduling software.
• Strong organizational and time management skills, with attention to detail in documentation and follow-up.

If you are a seasoned care professional with the required 5+ years of case management experience, we invite you to apply and help us continue our mission of making life easier for those we serve.

HHM212