Client Care Coordinator - Front Range

Client Care Coordinator - Front Range

Reports to: Clinical Director

Job Category: Hourly | Non-Exempt | Full-Time

Salary Range: $22.40-$25.76 per hour

Job Site: Foundry Front Range (Broomfield)

Job Summary:

The Client Care Coordinator is responsible for the ongoing care of clients in treatment and developing continuing care plans and an effective post-treatment strategy in order to facilitate a smooth and safe transition for clients.

Education and Experience:

• Bachelor’s degree preferred, high school diploma or equivalent required.
• Two or more years proven experience with people and program management in clinical settings.
• Two years experience in substance abuse or mental health field preferred.
• Experience with EMR system preferred.

Required Skills/Abilities:

• Current CPR certification or ability to obtain within 30 days of employment.
• Strong relationship building skills.
• Ability to listen well and offer solutions.
• Ability to work as part of a multidisciplinary treatment team.
• Organized with strong time-management skills.
• Excellent written and verbal communication skills.
• Experience leading group activities and facilitating group sessions.
• Familiar with the 12-Step Program and the 12 Steps/12 Traditions.
• Knowledge of industry and trauma-integrated care are a plus.
• Ability to connect with clients on a positive, inspiring level to facilitate lasting recovery.
• Ability to act with integrity, professionalism, and confidentiality.
• Strong collaboration skills with the ability to think creatively and share ideas.
• Ability to make decisions using sound judgment, data, and advice.
• Exhibit care and compassion with discretion to staff and participants.
• Working understanding of State and federal regulatory requirements (JCAHO, BHA, CFR42, part 2, HIPPA).
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization’s CRM system.
• Valid, non-restricted Colorado driver's license.

Duties/Responsibilities:

• Facilitate groups.
• Complete assessments (biopsychosocial) and suicide assessments.
• Provide support services and meet regularly with clients to assess needs and identify barriers to care.
• Manage client schedules, including internal and external appointments.
• Coordinate client details with departments including, Admissions, Medical, Wellness, Family, and Clinical.
• Ensure client safety and satisfaction.
• Comprehend, follow, and enforce policies & procedures with clients.
• Identify emergency signals and situations and respond appropriately.
• Familiarize oneself with treatment structure; network with transitional facilities.
• Demonstrate ability to convey continuing care experience to client and their support system.
• Provide or obtain appropriate clinical recommendations for discharging clients.
• Facilitate client’s support, contact with continuing care facilities & obtaining verification of benefits.
• Demonstrate awareness of client’s insurance review dates & likeliness of discharge.
• Determine programs that clients are qualified to attend; consider family boundaries, financials, geographic location.
• Schedule discharge: transportation and follow-up treatment.
• Coordinate and schedule discharge appointments.
• Send discharge information to receiving agencies.
• Constant awareness and communication with clinical team, family members and client.
• Ability to balance outreach, clinical, financial and family factors when planning for continuation of care.
• Ensure compliance with organizational and regulatory documentation standards.
• Professional appearance, aptitude, and attitude.
• Attend & participate in Clinical/Concerned Staffings.
• Keep and maintain client confidentiality.
• Provide ample communication between clients and staff.
• Maintain professionalism.
• Computer literacy and knowledge of EMR and CRM.
• Maintain strict confidentiality, HIPAA and 42CFR Part 2 compliance.
• Adhere to organization’s policies & procedures, State & Federal law, OSHA, JCAHO, and BHA regulations & standards.
• Represent Foundry Treatment Center - Steamboat Springs’ mission and values.

Physical Requirements:

• Prolonged periods of sitting at a desk and working/typing on a computer.
• Sit, stand, walk, bend, reach, climb steps, hear, see, speak.
• Must be able to lift 15 pounds at times.
• Driving in all weather conditions.

Benefits & Perks:

Health and Wellness

• Medical, dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*

Financial

• Competitive salary
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan

Work/Life Perks

• Professional growth and development
• Continuing education reimbursement
• Unlimited paid time off (exempt employees) + sick days
• Paid time off policy (non-exempt employees) + sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt)

*Full-time employees

This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.