Client Care Coordinator / CRM

The Client Care Coordinator/CRM is responsible for the day-to-day planning and coordination of services for our Home Health Clients. This includes training, managing and evaluating the caregiver staff, including Home Health Aides and CNAs. Responsibility for Case Management, Data Entry, EVV system management, Schedule Management and guaranteeing continuity of care and client satisfaction.

• Do you love talking to people?
• Are you solution-focused and can you think outside the box?
• Do you thrive in a fast-paced environment?
• Do you love being part of a collaborative team?
• Are you enthusiastic and organized?
• Do you want to work with a company that cares as much as you do?

ESSENTIAL JOB FUNCTIONS:

The duties and responsibilities described below do not represent a comprehensive list for the position. Additional tasks may be assigned periodically as necessitated by the business demands.

• Perform and ensure consistency in caregiver scheduling as well as client schedules.
• Conduct on-site visits with clients and caregivers.
• Maintain computer schedules and timely data entry for schedules and client information.
• Monitor telephony logs daily, making appropriate corrections to the system to facilitate accurate processing of payroll and billing.
• Maintain and appropriately file documentation on all current and past clients.
• Monitor employee attendance and track time records daily. Counsel staff regarding tardiness, job duties and correct use of the EVV system.
• Participate in evaluations of caregiver staff.
• Recognize and reward good job performance and promote caregiver recognition.
• Independently respond to and resolve client complaints and concerns.
• Communicate and refer appropriate matters to the Director for additional guidance.
• Maintain absolute confidentiality of all information pertaining to employees, clients, and client’s families.
• Manage on-call evening and weekend care, as directed.
• Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff.
• Prepare and maintain the on-call log, client, and employee records.
• Communicate and reinforce policies and procedures
• Answer the telephone and greet the public.
• Be dependable: arrive on time and complete assigned tasks with minimal supervision.
• Perform other functions, as deemed necessary by the management team.

REQUIRED JOB KNOWLEDGE AND SKILLS:

• Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software is necessary.
• Ability to listen and communicate clearly, fluently, and diplomatically - both orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Present a well-groomed image that reflects the professionalism of the business.
• Ability to plan, organize, prioritize, multitask, delegate and accurately complete work activities within specific deadlines while appropriately managing interruptions.
• Work independently with a minimum direction and/or supervision after training.
• Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources.
• Demonstrate a strong commitment to client service excellence.
• Handle stress effectively while remaining positive and professional
• Be familiar with or excited to learn about geriatric care, including the technical components of the caregiver role: Bathing, toileting, ambulation support, transferring, cooking, housekeeping, companionship, transportation, and other caregiving tasks.
• Understand different personality types & skill sets and recognize the ‘right match’ between clients and care professionals

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Combination of sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 50 lbs., if working with clients.
• Must be able to properly operate office equipment.
• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors, and all business associates within or outside the Agency.
• Successful completion and ongoing compliance with all licensing, certification, continuous education, background testing, drug and alcohol testing, OIG and health assessments as may be required under federal, state, or local law or per employer policy.

JOB QUALIFICATIONS

• 1 – 3 years management experience or equivalent in a healthcare organization
• Valid & active driver’s license
• Clean Motor Vehicle Record
• Valid and active auto insurance
• Pre- and post-hire drug screenings
• Pass an extensive criminal background check
• High School Diploma or Bachelor’s Degree preferred

Benefits:

• Paid time off
• Flexible schedule
• Referral program
• Commission Pay
• Bonus Pay

Schedule:

• 8-hour shift
• Day shift
• Holidays
• On call
• Weekend availability