Client Care Coordinator

Job Description
Do you thrive in a fast-paced environment where every detail matters and every connection makes a difference? Freedom Home Care is seeking a highly organized, compassionate, and service-driven Client Care Coordinator to join our team at our Mankato headquarters.

This vital role is responsible for coordinating caregiver schedules, maintaining accurate client and employee data, and serving as a key liaison between clients, families, and our care team. The ideal candidate brings a combination of strong administrative skills, excellent communication, and a heart for helping others.

Key Responsibilities
Scheduling & Coordination

• Develop and manage caregiver schedules for new and existing clients, ensuring consistent, high-quality coverage.
• Monitor and adjust daily schedules in real time to accommodate changes and urgent needs.
• Serve as the primary point of contact for day-to-day scheduling communications with clients and caregivers.
• Maintain scheduling accuracy within our home care software system (AxisCare), including caregiver logs, shifts, and client profiles.

Operational Support

• Ensure timely updates in the system for payroll and billing purposes.
• Participate in the after-hours/on-call rotation, providing scheduling support outside of business hours as needed.
• Assist with general office responsibilities, including answering phones, greeting visitors, and supporting administrative projects.

Client & Caregiver Relations

• Foster positive, professional relationships with caregivers, clients, and their families.
• Provide support and encouragement to caregivers while promoting a culture of reliability and compassion.
• Actively contribute to a collaborative and mission-focused team environment.

Qualifications

• High school diploma or equivalent required; additional education in healthcare or business a plus.
• Previous experience in scheduling, healthcare administration, or home care preferred.
• Proficient in Microsoft Office Suite and comfortable using scheduling platforms.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to manage multiple priorities under pressure.
• Professional presence with a positive attitude and strong customer service skills.
• Flexibility and resilience in responding to unexpected scheduling changes or urgent needs.

Preferred Attributes

• Initiative and ownership mindset
• Strong organizational and time management skills
• Problem-solver with a calm, professional demeanor
• Compassionate, respectful, and dependable

Compensation and Benefits

• Competitive salary based on experience
• Paid Time Off (PTO)
• SIMPLE IRA retirement plan with company match
• Health, Dental, and Vision Insurance
• Opportunities for professional development and internal growth

Join Our Team!
At Freedom Home Care, we believe in providing exceptional care to clients while building a supportive, high-performing team. As a Client Care Coordinator, youll play a crucial role in delivering that carebehind the scenes, but at the heart of it all.

If youre motivated by meaningful work and want to be part of a local company that values integrity, service, and compassionwe invite you to apply.