Join to apply for the Case Manager - Tu Bienestar Program - Part-Time role at Casa Esperanza, Inc. (Boston) .
Overview Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.
What You'll Do Case Management Coordinate admissions and intakes for Ryan White clients, including liaising with internal and external programs
Ensure all clients meet eligibility for Part A services and document eligibility in the client record
Conduct initial assessment and reassessments for each client and generate individualized service plans that reflect each client’s strengths, needs, abilities, and preferences
Conduct periodic reassessments of the ISP, including review of the utilization of services and client-specific advocacy
Assist clients in choosing a Primary Care Provider, making their first appointment, and obtaining health insurance
Communicate directly with medical personnel to educate them about the client’s substance abuse issues, address any concerns, and work collaboratively to meet the client’s needs
Coordinate access to medically appropriate levels of health care, behavioral health services, and other support services to ensure continuity of care
Provide onboarding and annual training for all staff regarding the fundamentals of HIV/AIDS, HIV medications, and strategies for personal risk reduction
Follow up and attend the EHE (Ending HIV Epidemic) requests and follow up with the RW Team
Attend and participate actively in the monthly meeting with the Boston Public Health Commission (BPHC) as needed
Participate and coordinate any Quality Improvement (QI) project for the RW program
Bilingual Wellness group and Client Education
Help clients navigate entitlement and ancillary service systems to obtain necessary benefits, such as SSI, transportation, health insurance, and dental care
Coordinate internal referrals to on-site services, including GED/ESL education, peer support groups, mental health counseling, and vocational opportunities
Coordinate client transportation as needed
Follow-up calls to maintain client engagement and re-engagement
Develop aftercare plan with clients prior to discharge
Provide general backup support for intakes at the Familias Unidas Outpatient Program
Basic use of new work methods using appropriate technologies to provide telehealth services to clients as needed
Other duties assigned related to case management-related functions to support the program
Outreach/In-Reach Collaborate with other agencies, public organizations, and external personnel
Represent the agency by providing education and participating in community events, including street outreach and other agency marketing strategies
Facilitates monthly in-reach meetings at Casa Men’s Program and Latinas y Niños Center to organize and provide HIV education and information about services available for PLWHA at FUOP
Administrative Maintain up-to-date contacts for key resources in Evolv and ensure the team is trained to leverage these organizational linkages to support client access to care
Ensure the program is meeting state and federal standards of care and reporting requirements
Develop and maintain a tracking system to ensure client utilization meets program goals and objectives
Work closely with the Multidisciplinary team to ensure that the client’s treatment and service plans are implemented and client needs are being met
Attending all relevant case conferences and staff meetings as needed
Document all client encounters and other data as required and maintain up-to-date client records
Conduct weekly case file reviews to ensure all documentation is in compliance with state and federal regulations
Ensure E2Boston and Evolv data is entered accurately and in a timely manner
Ensure all documentation for client transportation assistance is reconciled and submitted to the Finance Department for billing
Complete and submit all required reports for Part A services jointly with the team
Other duties as required to support the functions of the program
Qualifications Bilingual (Spanish/English) required
Ability to work both independently and as a member of a team
Experience doing outreach to individuals at risk for HIV, addiction, mental illness, trauma, and violence
Crisis management skills
Ability to provide HIV education, group facilitation, service planning, and health navigation
Knowledge of care coordination and community resources
Familiarity with the substance use field, including Motivational Interviewing, Cognitive Behavioral Therapy, AA/NA 12 Step Philosophy, and Stages of Change Theory
Knowledge of co-occurring disorders
Strong writing, interpersonal, and organizational skills; strong verbal and written communication skills
Valid Massachusetts Driver’s License
Computer skills (Microsoft Word)
Experience in group facilitation
Awareness of the intersection of culture, addiction, mental illness, trauma, health, and homelessness
Ability to meet physical and training requirements of the position
Education/Training Required High School Diploma or Bachelor’s degree in social work, psychology, counseling, or other human services-related field preferred (or comparable experience)
Minimum of 3 years’ experience providing Case Management services
Certified Alcohol and Drug Counselor/Certified Alcohol Counselor required or willing to obtain within one year of hire
CPR/first aid, NARCAN training, or willingness to obtain certification within three months
What We Offer Casa Esperanza Benefits Package:
Compensation: $24.52-$25.00/hour
Sick Time - 1 hour for every 30 hours worked
ComPsych Guidance Resources - EAP
Educational Opportunities
Employee Tickets at Work (Discounts for Entertainment, travel, movies, etc.)
Career Advancement Opportunities
Increased Salary for Credentials
And more...
Physical & Mental Requirements While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include distance vision, peripheral vision, and depth perception.
COVID-19 vaccination is required for employment (as of the time of posting). One dose of Johnson & Johnson or two doses of Pfizer/Moderna plus boosters when eligible. Medical or religious exemptions may be requested.
EEO Statement Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, ethnic minorities, foreign-born residents, older workers, and others from minority groups to apply. We recruit, hire, train, promote, and compensate individuals based on job-related qualifications and abilities. We commit to a work environment free from discrimination and harassment based on race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, disability, military or veteran status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals as required by law. If you need an accommodation or assistance with the application process, please email hr@casaesperanza.org.