About Bill Wilson Center
Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure every youth has access to the range of services needed to grow to be healthy and self‑sufficient adults. A key component of our philosophy encompasses a strength‑based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973.
Job Summary
The Case Manager for THP‑NMD works directly with foster care youth (18–21) and foster care young parents to support them in all life domains that prepare them for independence and self‑sufficiency. The Case Manager has a small caseload of up to 12 youth who are living in residential homes throughout Santa Clara County. Youth attend school and/or employment learning life skills such as shopping, meal preparation, maintaining a home, and sharing space with others. They focus on higher education, careers, trade school, well‑being, making permanent connections with caring adults, managing health and dental care, and for some, parenting skills.
Essential Duties & Responsibilities
Complete assessments and intakes on new youth admitted into THPP.
Conduct initial intake process for all new youth admitted into programs.
Develop, implement, and continuously monitor individualized Needs and Service Plans (NSP) with the client within 30 days of admission, updating every six months thereafter.
Provide intensive life‑skills coaching in independent living, financial literacy (budgeting, banking, and money management), employment readiness, and vocational development (resume building, job search). Assist parenting young adults with childcare arrangements.
Support educational attainment (diploma, college), monitoring attendance and academic performance, assisting with credit attainment, and attending IEP meetings as applicable.
Ensure comprehensive linkages and referrals to necessary community resources (medical/dental, mental health, substance abuse, legal aid, reproductive health, cultural activities) to meet the young adult’s full range of needs.
Coordinate care and maintain effective communication with key stakeholders, including Placement Workers, family members, ILP Case Managers, and other supportive adults. Participate in required team meetings (CFTs, TDMs, MyTime).
Lead discharge and aftercare planning from the point of admission, focusing on building long‑term, supportive adult connections and ensuring a smooth transition post‑program.
Ensure strict adherence to Title XXII regulatory compliance for the program and facility. Maintain a safe and compliant living environment.
Maintain accurate and timely documentation of all client records in the electronic health care record (e.g., AWARDs), ensuring compliance with all CCL/Title XXII regulatory standards.
Report all incidents verbally and in writing to appropriate parties per Title XXII regulations.
Conduct frequent evaluation and assessment of youth’s physical, psychological, and emotional needs.
Carry out on‑call phone rotation and respond to after‑hours emergencies.
Participate in Agency Program Quality Improvement (PQI) and Safety initiatives.
Regular attendance and performing other duties as assigned are required.
Other duties as assigned.
Education & Experience
Bachelor’s degree (B.A. or B.S.) from a four‑year college/university or 3 years of equivalent working experience.
Knowledge of foster youth needs and experience working with culturally diverse youth required.
Experience with Community Care Licensing (CCL) programs – a huge plus.
Required Skills & Abilities
Current CPR and First Aid Certification required (or complete within 30 days).
Valid California driver’s license with access to a personal vehicle with current insurance suitable for company business.
Fingerprinting/background check as required by DOJ and/or Title XXII regulations.
TB test required.
Language skills: ability to read and interpret documents, write routine reports and correspondence, and communicate effectively.
Mathematical skills: basic concepts for reporting.
Reasoning ability: solving practical problems with limited standardization.
Computer skills: Internet software, spreadsheets, word processing; Gmail and Google Suite experience desired.
Physical Demands
Regularly required to sit, stand, use hands to finger, handle, and feel; reach with hands and arms; talk or hear. Stand and walk; occasionally lift and/or move up to 20 pounds.
Work Environment
Noise level usually moderate, may be loud when conducting direct services.
Salary Range
$25.00–$28.00 per hour.
Employee Benefits & Perks
4 Weeks Accrued PTO
14 Paid Holidays Per Year
Paid Health, Dental, Vision & Voluntary Life Insurance Plans
Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
401(k) Retirement Plan
24/7 Employee Assistance Program
Upward Career Mobility
Discounts and Savings through Tickets At Work and LifeMart
EEO Statement
Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.