Case Manager - THP
Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. In addition, we reach clients through our street outreach and crisis line programs. Programs focus on housing, mental health care, supportive services, and advocacy. We are committed to working with the community to ensure every youth has access to the range of services needed to grow into healthy and self‑sufficient adults. This role is part of our strength‑based philosophy to improve the lives of vulnerable populations. Bill Wilson Center has served runaway and homeless youth since 1973.
Under the supervision and direction of the Program Manager of THP, the Case Manager performs the following duties and responsibilities.
Client Assessment and Planning
Conduct intake assessments to understand each client’s unique needs and situation.
Collaborate with families to develop individualized case plans that address their goals for housing stability, employment, and self‑sufficiency.
Maintain accurate case management records and reports.
Resource Connection and Advocacy
Link clients with essential resources like job training, education, healthcare, legal aid, and permanent housing assistance.
Advocate for clients in interactions with government agencies and service providers.
Support and Empowerment
Provide ongoing support and guidance to families as they work toward their goals.
Help clients develop coping mechanisms, budgeting skills, and life skills necessary for independent living.
Monitoring and Evaluation
Monitor clients’ progress toward achieving case plan goals.
Document casework activities and outcomes.
Analyze data to identify areas for improvement in services.
Maintain statistical data and complete reports in a timely and accurate manner. Enter all client data into AWARDS and HMIS systems.
Collaboration and Communication
Collaborate with other staff, outside agencies, and community partners to ensure comprehensive services for clients.
Communicate effectively with clients, respecting privacy and confidentiality.
Additional Responsibilities
Participate in professional development opportunities.
Attend agency and other program meetings and training sessions as appropriate.
Engage in agency Program Quality Improvement activities and initiatives.
Take part in safety initiatives and report safety issues promptly.
Maintain regular attendance.
Other duties may be assigned.
Supervisory Responsibilities: None.
Education and Experience:
BA in Social Work, Sociology, Psychology or related field plus 2+ years of relevant case management experience or equivalent combination of education and experience. Preferred experience working with homeless clients or in a shelter setting.
Required Skills/Abilities:
Valid California driver’s license and personal vehicle with current insurance.
Current CPR and First Aid certification (or complete within 30 days of hire).
Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required.
Basic mathematics for reporting.
Problem‑solving and ability to handle unstructured situations.
Computer skills: Internet research, spreadsheets, word processing; Google Suite desired.
Ability to perform all essential duties and responsibilities satisfactorily.
Reasonable accommodations can be made.
Physical Demands:
Primarily sitting; standing, using hands, reaching, and walking.
Occasional lifting or moving up to 30 pounds.
Visual requirements: close vision, color vision, ability to adjust focus.
Work Environment:
Moderate noise level.
Reasonable accommodations can be made.
Salary Range: $25.00 – $30.00 per hour.
Employee Benefits & Perks:
4 weeks accrued PTO.
14 paid holidays per year.
Paid Health, Dental, Vision & Voluntary Life Insurance plans.
Flexible Spending Plans for medical, dependent care, parking, and transit.
401(k) retirement plan.
24/7 Employee Assistance Program.
Upward career mobility.
Discounts and savings through Tickets At Work and LifeMart.
Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our agency’s operations, responsibilities may be modified at any time.