We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.
Actively engage team members daily to ensure excellent customer service & case management needs are met
Assist team members in coordination of training through the new hire processes
Develop team members in case management skills to meet all contract deliverables
Engage in professional development opportunities for oneself and team members
Coordinate daily & weekly meetings with team members; both individual & team meetings
Ensure ongoing and open communication with staff, peers & leaders
Ensure case management process and documentation is completed in a timely manner as required by contract
Review team members work product to ensure contract standards are exceeded
Ensure that case managers are monitoring client's progress toward goal of self sufficiency
Provide training and support to new case managers on program goals, processes and acquiring a caseload
Other duties as assigned
Two years of program level/management level experience, related to human services in the for-profit, non-profit, quasi-governmental and/or government sectors or directly related progressively responsible work experience or equivalent combinations thereof
Bachelor's degree in related field, preferred
Excellent communication and interpersonal skills
Strong management and organizational skills
Ability to work with culturally diverse population
Ability to work across all levels of management and staff
Proficiency in Microsoft Office Suite, especially Word and Excel
All information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.