Case Manager Specialist
Volunteers of America Los Angeles (VOALA) is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities including Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing, and drug and alcohol rehabilitation. Visit www.voala.org for more information.
Pay rate: $23.98 – $25.24 per hour. Benefits: competitive medical, dental, vision, and retirement benefits.
Job Summary and Purpose
The Case Manager (Specialist) provides intensive case management services to eligible clients, meeting participants at least weekly. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. Each Case Manager handles a caseload of individuals in need of a wide variety of human services resources and provides the full range of services available.
Duties and Responsibilities
Conduct comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho‑social, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan.
Provide service linkages and support systems to ensure identified needs are met.
Coordinate individualized planning with clients to meet short‑ and long‑term needs.
Coordinate case conferences with residents, consult with service team, monitor progress of clients on case plan, and assist clients to meet the agreed‑upon goals.
Act as advocate for client before judicial, community, social service, and administrative bodies as needed.
Facilitate support groups and client participation as appropriate, and document and chart group education sessions clearly and concisely.
Essential Duties
Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the client’s needs, set goals and find the necessary resources to meet those goals.
Coaching and social support – accompany participants to activities and services and facilitate group education sessions.
Coordinate care and case management of assigned caseload as part of team, connecting participants to appropriate services.
Advocacy for participants before other agencies and community settings.
Capacity building – motivate participant progress.
Outreach and engagement – meet participants and bring them into programs.
Other duties as required, subject to change.
Qualifications
Requirements: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
Education
Associate’s Degree in Social Work or related field or a combination of education and relevant experience (two years’ total).
Completion of VOALA Case Management training within six months of hire.
Experience
Minimum one‑year general experience in case management or similar social services role.
Preferred Qualifications
Counseling certification.
Two years of experience working with target population.
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Equal Opportunity Employment Statement
Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
E‑Verify
This employer participates in E‑Verify. The employer will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration so you can begin to resolve the issue before the employer can take any action.