Overview Role: Case Manager
Reports to: Assistant Director
Program: 1802-Adams House
Department: Domestic Violence
Location: Sojourn Adam's House Confidential
Setting: 100% Onsite
Schedule: Monday - Friday, 11:00am - 7:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1
Job Description Summary Sojourn's mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children's empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families. Sojourn also works to educate the broader community and advance public policy that affirms the rights of oppressed populations.
Job Description – Essential Duties and Responsibilities Under the supervision of the Senior Program Manager, the Case Manager will:
Maintain accurate progress notes and documentation of client services.
Adhere to program/contract compliance as per guidelines and requirements mandated for DV shelter programs, standards of confidentiality, HIPAA, safety and crisis intervention.
Assist with tracking and data entry as needed, including daily shift logs, census reports and other documentation.
Train, assist and provide feedback to volunteers and Counselor Advocates.
Provide direct services to clients:
Provide case management (housing, medical & social service advocacy, job development, transitional housing, case planning, etc.).
Provide housing navigation services to clients (advocacy with housing providers, assist with housing search, navigate HUD/EHV systems, etc.).
Coordinate possible co-case management with other The People Concern projects/outside agencies.
Conduct intake/assessments/screenings of clients.
Assist with client crises as needed (life skills, conflict resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques.
Ensure implementation of empowerment model, harm reduction, and trauma-informed care methodologies.
Provide crisis intervention, safety planning, resources and eligibility screenings for program services via Sojourn 24-hour hotline for DV crisis per best practices.
Assist with client entry and exit of shelter programs.
Assist with transportation of program participants to meetings such as court, doctors, community resources, and housing appointments as necessary.
Facilitate support groups for Adult and Child Participants including life skills, DV education, and Parenting Education.
Provide child-care occasionally.
Ensure adherence to shelter guidelines for program participants under the supervision of shelter management.
Provide resources and referrals as needed.
Assist with life skills support and education (grocery shopping, chores/cleaning, child care); establish and maintain positive working relationships with clients, staff, community partners and stakeholders including mental health programs, DV shelter programs, local law enforcement, local neighborhood councils, and providers of services and resources to homeless persons.
Attend staff meetings, case conferences, training workshops, and community meetings as needed.
Additional duties include inventorying site needs, submitting facility maintenance, IT, and supply requests; submitting daily activity reports; communicating during shift transitions; participating in safety drills and facility checks; maintaining shelter cleanliness; reporting credible suspicions of child abuse; and other duties as assigned.
Job Description – Qualifications High School Diploma or GED or Equivalent
Trustworthy, honest, and a team player
Ability to supervise shelter participants with dignity and respect; engage participants positively and troubleshoot problems
Sound decision-making ability related to crisis and safety planning
Ability to work with a diverse population and implement cultural responsiveness
Effective communication with the public, TPC staff and volunteers via phone or in person
literate with basic computer skills; able to maintain confidentiality
Able to supervise sanitary conditions in all areas
Willingness to work flexible hours and handle emergencies as needed
Understanding of Domestic Violence Survivor population and their needs
Use of own vehicle; maintain required auto insurance in California
Valid CA Driver's License, reliable automobile, and acceptable driving record
Extensive experience in social services with direct case management experience preferred
Willingness to receive 40-hour Domestic Violence Training
Job Description – Preferred Qualifications Bachelor's degree in related field preferred but not required
Minimum of two years in social services or case management; 24-hour shelter experience preferred
Experience in communal living or shelter environment preferred
Combination of field and office work
Regularly required to sit, stand, bend; occasionally lift up to 35 lbs
Occasional walking or driving to local sites
Ability to work in busy and loud environments; exposure to elements
May need to bend, stoop, twist, and sit throughout the day
Expected Behaviors of All Staff Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge areas for improvement
Provide honest, direct feedback
Foster an environment where everyone is welcomed, valued and respected
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications, regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by law.
About The People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of OPCC and Lamp Community. It provides integrated care across outreach, interim housing, health care, substance abuse services, domestic violence services, life skills, and permanent supportive housing.
We offer benefits including Medical Insurance, Vision Insurance, Retirement (403b) & Matching, Paid Holidays, Paid Vacation and Sick Days, EAP, FSA, Life/AD&D, Voluntary Disability, Pet Insurance, and more. We are directing you to the original job posting; please apply at the employer’s website.