Emma Norton works with women, children, and families who are homeless and have the added challenges of mental illness, chemical dependency, or both. Safe, permanent housing combined with programs and support services provide an environment where victory over homelessness, mental illness, and chemical dependency becomes a possibility.
Emma Norton Services is an Equal Opportunity Employer; it is the intent and resolve of Emma Norton Services to comply with the requirement and spirit of the law in the implementation of all facets of equal opportunity and affirmative action. In the recruitment, selection, training, use, promotion, termination, or in any other personnel action, there will be no discrimination based on race, creed, color, religious belief, gender, age, national origin, ancestry, disabilities, marital status, sexual orientation, gender identity, veteran status, genetic documentation, membership or activity in a local commission, status regarding public assistance or any other characteristic protected by law. Emma Norton Services fully complies with all government requirements for carrying out Equal Opportunity Policies related to the protected classes mentioned above.
Purpose
The Restoring Waters Case Manager is responsible for providing intensive case management for women and those with marginalized genders at Restoring Waters - a single-site permanent supportive housing program serving 60 individuals. This position supports clients in determining and addressing goals and works closely with other staff to ensure effective team communication that promotes client satisfaction and effective, self-directed services using a client-centered approach.
Responsibilities
Provide case management to approximately 20 to 25 clients
Maintain up to date and organized case files through an electronic record system including documentation of assessment of service needs, service plans and goals, and case notes documenting case management services
Tailor individual meetings and case management to promote success and stability through assessing service needs, developing initial goal plans and coordination of services for adult residents within 30 days of participant entry and in six months increments after
Assist clients in accessing community resources, accompany clients to initial and/or significant appointments and meetings
Collect and record all required statistical information, accurately reporting data in timely manner
Participate in client intake and move-in processes as needed, focusing on recovery and client-centered care, assisting individuals in creating and following harm reduction plan and resolving crisis as appropriate
Organize and facilitate groups to provide education and information to clients, support residents in developing peer run groups and meetings
Serve as on-call staff as assigned to respond to crisis or emergencies as arise
Provide front-desk coverage in conjunction with programming team
Fosters a positive, engaged participant community
Supports the resident community to increase community building skills and community membership skills
Assists participants and families as needed to identify and address community concerns and issues
Facilitate peer mediation as needed
Assists participants to identify opportunities for community integration and developing natural support networks
Function as a team member
Follows through with own job responsibilities and assignments
Engages in constructive problem solving and conflict resolution, assists other team members in doing the same
Provides information needed by other team members in a timely and effective manner
Offers assistance to team members as needed
Willing to give and receive feedback to and from team members
Takes direction from supervisor or manager, and accepts and implements team decisions as made
Other duties
Participates in staff and team meetings
Promotes community awareness of Emma Norton Services
Attends community meetings as relevant and necessary
Participates in agency efforts to promote a mutually respecting, multicultural environment and participates in training opportunities related to economic, racial and cultural diversity as requested
Complete and maintain up-to-date knowledge and expertise in areas related to job duties including the completion of HIPAA and Vulnerable Adult training within the first 7 days of hire
Performs other duties as apparent or assigned
Requirements
Ability to work Monday required. Other dates open to negotiation
A relevant course of study in a social services field and a minimum of one year of related experience
Ability to undergo and pass a background study as detailed in Minnesota Statute 144.057 and Chapter 245C
Must have a personal smart phone for our Zoom phone system. Company provides a monthly stipend
Experience delivering services to adults who have experienced mental illness, alcohol or drug addiction, domestic violence, homelessness, or other trauma
Knowledge of evidence-based practices preferred, specifically Harm Reduction, Housing First, Motivational Interviewing, Trauma Informed Care and Person-Centered approaches
Able to identify and assess a wide range of client needs
Knowledgeable about community resources
Experience and high level of proficiency using Microsoft Office
Able to interact with people in a manner which shows sensitivity, respect, and professionalism
Ability to communicate effectively orally and in writing
Able to exercise good judgement and problem solving in a variety of circumstances
Ability to work with a high level of accuracy and attention to detail
Able to maintain professional boundaries
Moderate physical effort, with intermittent lifting or carrying limited to no more than 50 pounds
Duties may require physical ability to climb stairs
Duties require extended use of a keyboard
Ability to work until own initiative in a fast-paced environment, where interruptions are frequent and the ability to multi-task and set priorities are necessary