Case Manager – SUD Treatment
Location: Concord, MA (NEW Facility!)
Schedule: Part‑Time (may include occasional evening or weekend hours)
Pay Rate: $25–30 per hour
Pyramid Healthcare is a nationally recognized provider of behavioral health services, offering compassionate, evidence‑based care to individuals with substance use and co‑occurring disorders. We are opening our newest treatment center in Concord, MA, focused on Substance Use Disorder (SUD) treatment for adults.
Position Summary
We are seeking a dedicated and organized Case Manager to support clients and families through the full continuum of care. This role is essential to client success, providing case management services, facilitating communication with referral sources and external providers, coordinating aftercare planning, and supporting overall engagement in treatment.
Key Responsibilities
Coordinate client care activities, including appointments, schedules, and treatment planning
Communicate with referral sources and outside providers to ensure continuity of care
Support the admissions process by verifying documentation, scanning records, and initiating external communication as needed
Conduct orientations with clients and families in partnership with the primary therapist
Provide case management services, including coordination of transportation, facilitation of case management sessions, and addressing legal/employment‑related needs
Facilitate educational or skill‑based groups to support clinical services
Develop and document comprehensive aftercare plans in collaboration with the treatment team and business development staff
Provide aftercare documentation to relevant external providers and ensure follow‑through
Maintain accurate, timely documentation in the electronic clinical record system (Carelogic)
Participate in treatment team meetings and maintain collaborative communication with counselors and staff
Ensure compliance with all confidentiality, licensing, and program standards
Complete required trainings and perform other duties as assigned
Qualifications
Education: Bachelor’s degree in a related field required; Master’s degree preferred
Experience: Minimum of 2 years of case management experience preferred, ideally in behavioral health or substance use treatment
Skills: Strong organizational, communication, and interpersonal skills; ability to manage multiple tasks and meet deadlines; knowledge of community resources and referral processes
Requirements: Ability to maintain professionalism, confidentiality, and accurate documentation
Why Join Pyramid Healthcare?
Be part of a founding team in a newly launched treatment program
Help clients and families navigate the recovery process with compassion and structure
Competitive pay and opportunities for advancement
Supportive team environment focused on mission‑driven care
Ongoing training and professional development
Pyramid CORE Values
INTEGRITY – Striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.
DEDICATION – Demonstrating an unwavering commitment to always provide exceptional care and support to those we serve.
COLLABORATION – Working together to achieve excellence in a team‑focused approach.
PASSION – Genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.
Total Rewards For Full‑Time Positions
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance
Paid Time Off
401(k) with Company Match
Tuition Reimbursement
Employee Recognition Programs
Referral Bonus opportunities
And More!
To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers .
Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.