Join to apply for the Case Manager - Parkmoor role at Bill Wilson Center
About Bill Wilson Center
Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. The organization reaches clients through street outreach and crisis line programs. Key service areas include housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure every youth has access to a range of services needed to grow into healthy, self‑sufficient adults. Bill Wilson Center has been serving runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!
Job Summary
Under the supervision and direction of the Program Manager of the Parkmoor Project, the Case Manager performs the following duties and responsibilities.
Essential Duties/Responsibilities
CLIENT ASSESSMENT AND PLANNING
Conduct intake assessments to understand each family’s unique needs and situation.
Collaborate with families to develop individualized case plans that address goals for housing stability, employment, and self‑sufficiency.
Maintain accurate case management records and reports.
RESOURCE CONNECTION AND ADVOCACY
Link families with essential resources such as job training, education, healthcare, legal aid, and permanent housing assistance.
Advocate for families in interactions with government agencies and service providers.
SUPPORT AND EMPOWERMENT
Provide ongoing support and guidance to families as they work toward goals.
Help families develop coping mechanisms, budgeting skills, and life skills necessary for independent living.
MONITORING AND EVALUATION
Monitor families’ progress toward achieving case plan goals.
Document casework activities and outcomes.
Analyze data to identify areas for improvement in services.
Enter all client data into AWARDS and HMIS systems and maintain them with all client information and data.
COLLABORATION AND COMMUNICATION
Collaborate with other staff, outside agencies, and community partners to ensure comprehensive services for families.
Communicate effectively with families, respecting privacy and confidentiality.
Additional Responsibilities
Participate in professional development opportunities.
Attend agency and program meetings and trainings as appropriate.
Participate in agency Program Quality Improvement activities and initiatives.
Participate in agency Safety initiatives and proactively report safety issues to management immediately.
Regular attendance is a requirement of the position.
Other duties may be assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education And Experience
(B.A.) in Social Work, Sociology, Psychology or related field plus 2+ years of relevant case management experience and/or training; or equivalent combination of education and experience. Preferred experience working with homeless clients and/or in a shelter setting.
Required Skills/Abilities
Driving is a requirement of the job (valid California driver’s license with access to a personal vehicle that can be used for company business and current personal automobile insurance).
Current CPR and First Aid Certification required (or complete within 30 days of hire).
Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations.
TB test required.
Ability to work with basic mathematical concepts as required for reporting.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of internet software; spreadsheet software and word processing software. Knowledge of Google Suite desired. Internet research skills are a plus.
Must be able to perform all essential duties and responsibilities satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit, stand, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
Employee is required to stand and walk.
Must occasionally lift and/or move up to 30 pounds.
Specific vision abilities required include close vision, color vision, and ability to adjust focus.
Work Environment
The noise level in the work environment is usually moderate.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Salary Range
$25.00 - $30.00 per hour
Employee Benefits & Perks
4 Weeks Accrued PTO
14 Paid Holidays Per Year
Paid Health, Dental, Vision & Voluntary Life Insurance Plans
Flexible Spending Plans for Medical, Dependent Care, Parking, and Transit
401(k) Retirement Plan
24/7 Employee Assistance Program
Upward Career Mobility
Discounts and Savings through Tickets At Work and LifeMart
EEO
Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.