Overview
We are pleased to offer the opportunity to work as a Case Manager within the DuPage County Department of Community Services. Case Managers provide comprehensive case management and/or service coordination in a variety of areas. The current Case Manager opening is in the following program/assignment area:
Long Term Care Ombudsman
Case managers in this program represent and advocate for residents, age 60 and older, in long term care facilities, licensed assisted living and supportive living facilities. They receive, investigate, and attempt to resolve concerns and complaints regarding the care of residents as well as providing a regular presence in the licensed facilities.
This is a grant funded position.
These positions are eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on designated holidays or holiday pay if required to work, vacation time, sick time and paid leave. To learn more about the cost and coverage of the benefits plan, visit the Employee Benefit Information page. For detailed information on paid time off, visit the Employee Policy Manual, Section 5.
DuPage County is an Equal Opportunity Employer.
Responsibilities
Identify, investigate, and seek to resolve complaints on behalf of long-term care residents
Provide information and assistance, and community education
Maintain a regular presence in long-term care settings
Support and assist in the development of resident and family councils in LTC settings
Provide follow-up and monitoring
Complete all mandated paperwork with accuracy and in a timely manner
Utilize various computer programs for daily tasks and reports
Perform other related duties as required
Requirements
Completion of a B.A. or a B.S. Degree in Social Science, Human Services, Social Work, or a related field or be a RN or LPN
One (1) year of experience in assessment or service provision
Must possess and maintain in good standing a valid Illinois Driver’s License
The preferred candidate will:
Be fluent in a foreign language
A pre-employment background check is required.
Physical Requirements
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work: Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and/or leg controls requires exertion of forces greater than for sedentary work.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel by automobile in all weather conditions to varied residential and on-site environments based on assignment. May include exposure to noxious odors, hoarding, unsanitary conditions and other related conditions and situations. The noise level in the work environment is usually moderate.