SUMMARY OF RESPONSIBILITIES:
Identifies client’s needs by assessing client situation and availability of resources, with a special focus on the unique requirements of pregnant women and new mothers in collaboration with the Mothers and Infants Program.
MINIMUM QUALIFICATIONS:
Requires a Bachelor's Degree or equivalent with counseling experience and/or college coursework in psychology or related field Special Skills: Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal, external customer service, and experience with DCF/SCC.
ESSENTIAL DUTIES/RESPONSIBILITIES:
Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
Collaborates with the Mothers and Infants Program to ensure specialized support for pregnant women and new mothers, addressing their unique needs and fostering a healthy environment for both mother and child.
Educates clients by explaining program requirements, options, interpretations, and determinations. Monitors service delivery by follow-up interviews with client and/or provider source.
Provides emergency/crisis intervention services by referring clients to other appropriate programs.
Maintains client records by documenting client’s situation and client’s own actions; accurately completes required paperwork procedures.
Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.
Maintains a professional working relationship with all persons served including a demonstrated commitment to person centered care and recovery-oriented approaches to care.
Completes all other duties and special projects as assigned.
Adheres to the Lightshare Mission and Pillars: Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community); Acceptance (create an environment where everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat every individual with dignity, courtesy and consideration; value the opinions and contributions of others); Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us).
CORE COMPETENCIES
Demonstrates Dependability:
• Arrives to work on time according to agency policies
• Uses leave time according to agency policies
• Completes documentation/paperwork and projects within deadlines
Demonstrates Flexibility & Initiative:
• Assumes additional responsibilities and a willingness to assist colleagues
• Works different shifts when necessary
• Recommends program changes and improvements
Demonstrates Teamwork:
• Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals
• Attends and participates in required staff meetings and agency-wide committees
• Receptive to direction and feedback from supervisor
Demonstrates Professionalism:
• Conducts self in professional manner with colleagues, peers, and persons served
• Recognizes the rights of clients; and will protect privacy of persons served at all times by following agency, State, and Federal mandated privacy procedures and regulations
• Adheres to agency Code of Ethics at all times
• Complies with all agency policies and procedures, laws and regulations under which the agency operates