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Join to apply for the Case Manager Lead - Government Services role at HORNE
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HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team members serve clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with one of the most experienced and innovative teams anywhere. Our team provides program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions needed to help government agencies affect positive change.
Responsibilities:
Ensures program customers are continuously updated regarding the status of the program application. Frequent, diligent, and professional communication required.
Obtains a working knowledge of customer needs and program eligibility criteria.
Understands program requirements and other key objectives.
Understand program processes from start to finish and communicates those processes clearly to applicants.
Records all communications in the designated program systems of record.
Reports to Eligibility Director.
Position is required in office in one of the intake centers in order to collaborate directly with case management and leadership regarding program applications.
Required Experience and Education:
3 + Years’ experience providing customer service and or clerical work.
Some management experience: CDBG-DR Housing Program or other case management experience preferred
Strong conflict resolution and de-escalation skills required.
Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
Must be able to travel around the designated county area.
Ability to perform some evening or weekend work as required.
Ability to learn and apply the requirements, policies, and procedures of the disaster housing program quickly.
Ability to work successfully with socio-economic and ethnically diverse populations.
Highly organized and detail-oriented.
Ability to thrive in a fast-paced work environment.
Strong customer service skills and knowledge of customer service best practices.
Ability to maintain the confidentiality of program information.
Proficiency in Microsoft Word, Excel, Outlook, and the Internet.
Bi-Lingual in Spanish Preferred.
HORNE Values…
A forward thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
A work environment that promotes collaboration, consistency, and community service to empower people.
An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.
HORNE Offers…
An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.”
A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
The firm you’ll be joining is a decidedly different business advisory firm. HORNE goes beyond traditional accounting to collaborate, advise, and align with clients to transform rapid change and uncertainties into opportunities for growth and profitability.
We are a team that focuses on reaching our full potential, rewards high performance, and prioritizes leadership development for every team member. HORNE emphasizes health and personal development through our multiple wellness programs. Despite our size, HORNE takes time to recognize, support, and celebrate one another's successes, working together for the highest good. Come join us at team HORNE!
HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Other
Industries Financial Services and Professional Services
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