Overview Join to apply for the Case Manager Lead - Government Services role at HORNE .
HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team serves clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice focuses on economic recovery programs nationwide, providing program and project management, compliance, grant management, subject matter expertise, and disaster recovery solutions to help government agencies effect positive change.
Responsibilities Ensures program customers are continuously updated regarding the status of the program application. Frequent, diligent, and professional communication required.
Obtains a working knowledge of customer needs and program eligibility criteria.
Understands program requirements and other key objectives.
Understands program processes from start to finish and communicates those processes clearly to applicants.
Records all communications in the designated program systems of record.
Reports to Eligibility Director.
Position is required in office in one of the intake centers in order to collaborate directly with case management and leadership regarding program applications.
Required Experience and Education 3+ years’ experience providing customer service and/or clerical work.
Some management experience: CDBG-DR Housing Program or other case management experience preferred.
Strong conflict resolution and de-escalation skills required.
Detail-oriented with close attention to program compliance requirements, record-keeping guidelines, and file closeout expectations.
Must be able to travel around the designated county area.
Ability to perform some evening or weekend work as required.
Ability to learn and apply the requirements, policies, and procedures of the disaster housing program quickly.
Ability to work successfully with socio-economic and ethnically diverse populations.
Highly organized and detail-oriented.
Ability to thrive in a fast-paced work environment.
Strong customer service skills and knowledge of customer service best practices.
Ability to maintain the confidentiality of program information.
Proficiency in Microsoft Word, Excel, Outlook, and the Internet.
Bi-lingual in Spanish preferred.
HORNE Values A forward-thinking, anticipatory professional driven by a passion to pursue your full potential and dreams.
A work environment that promotes collaboration, consistency, and community service to empower people.
An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.
HORNE Offers An unrivaled distinctive, special culture that values collaboration, innovation, and positive energy which HORNE calls “Deliver with Care.”
A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose for adding value and making a difference.
A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
HORNE does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. HORNE will not be responsible for any agency fees associated with unsolicited resumes.