Case Manager-Key to Home

FLSA DUTIES STATUS: Non-Exempt

REPORTS TO: Director of Family Support Services

JOB OBJECTIVE: The Key to Home Case Manager will be a team member in a two-year multi-organization project that focuses on in person, housing-based case management services. As a team member, the case manager will assist in successfully housing and stabilizing a minimum of 40 households during the two-year funding period.

The essential job duties include but are not limited to:

• Working with Street Outreach, Landlord Engagement, and Closure Maintenance teams to assist clients in encampments and remain with clients for a year after they are housed.
• Complete timely HMIS program enrollments.
• Assist clients with timely completion of unit and voucher applications.
• Assist with timely move-ins.
• Provide one year of weekly in person, home-based case management services to include, but not limited to:
• Intake/assessment
• long-term housing stabilization planning
• budget planning
• opportunities to increase income through employment or disability assistance
• assistance connecting to behavioral health and physical healthcare services
• eviction prevention.
• Record case documentation ongoing to include, but not limited to: telephone calls/emails, attempts to make contact, and client face-to-face interactions should be detailed and clearly documented in client’s case record in HMIS.
• Participate in daily encampment huddles with community team members as requested and participate in weekly/monthly stabilization work group meetings.
• Liaise with other service providers and community partners as a pathway to increase stabilization for clients.
• Act as point of contact for Coordinated Entry staff, Landlord Engagement staff, and behavioral health partners.
• Adhere to the most up to date version of the Coordinated Entry Policies and CoC Standards of Care.
• Participate in the CoC, regular ongoing engagement with the appropriate workgroups.
• Demonstrate a spirit of flexibility, consistency, and kindness in working with clients, CoC, and partners.
• Provide transportation to clients as needed.

SUPERVISORY RESPONSIBILITIES:

There are no supervisory responsibilities for this position.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

• Bachelor’s degree in social work, or human services related field, or 6 months of experience in encampment rehousing case management required; master’s degree preferred.
• At least 12-month’s case management experience working with those experiencing homelessness.
• Fluency in Spanish and English preferred

Knowledge, skills and abilities:

• Strong verbal and written communication, listening, and presentation skills.
• Experience with individuals experiencing mental health issues.
• Strong flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization and within the community partnership.
• Ability to work effectively with staff, volunteers, parishes, and community.
• Ability to adjust communication style to handle diverse situations.
• Excellent organizational and time management skills to ensure multiple tasks receive adequate and timely attention.
• Demonstrated conflict resolution skills.
• Able to function autonomously and be proactive.
• PC literate and proficient in all Microsoft Office applications.
• Ability to drive - must have valid Oklahoma driver’s license

PHYSICAL REQUIREMENTS

• High energy and stamina to actively engage with participants and residents.
• Lifting up to 40 pounds
• Ability to respond quickly to crisis situations.
• Ability to perform CPR and the Heimlich maneuver once trained.