Overview Job Title: IWC Case Manager
Department: Community Engagement and Supportive Services / Illinois Welcoming Center
Reports to: IWC Program's Associate Director
Job Type: Full Time, Salary, Non-Exempt
Job Location: Multiple
Salary Range: $40,000-$45,000
Rincon - Building Spaces, Restoring Communities - Rincon Family Services is a provider of counseling, crisis intervention, substance use prevention and treatment, violence prevention, education, and family services. We are dedicated to compassionate and effective programs to promote quality of life and empower individuals and families.
Position Description – What The Role Entails The Case Manager will identify individuals in the community who would benefit from education or services offered by the Illinois Welcoming Center (IWC). The case manager will function as a conduit to engage, educate, and promote the IWC program to community members and stakeholders.
Areas Of Accountability – What You Will Be Doing Provide comprehensive and culturally sensitive case management services to all clients, including intake assessment, benefit assessment, financial goal setting, educational goal setting, money management, and financial literacy training.
Be a community ambassador for the program, participating in community events, schools, meetings, and church gatherings.
Document accurately and consistently every contact with or on behalf of a participant in the participant’s file as required by funding source.
Collaborate with agency staff to ensure referrals are made and follow-up services are provided as needed.
Connect families with needed community resources and follow up with referral agencies to ensure successful use of referrals.
Weekly case plan development, progress monitoring, advocacy, and referrals.
Provide linkages to community-based services as needed; stay informed of staff changes and referral procedures at partner agencies.
Participate in staff meetings, trainings, and other duties as assigned by the program supervisor.
Assess and provide urgent care services, items, and resources to IWC clients.
Become familiar with internal and external reporting and case-management programs and procedures.
All other duties as assigned.
Rincon Rewards & Benefits – How We Value You Health insurance
Dental & Vision insurance
Life insurance
Short- and Long-Term Disability Insurance
403(b) Retirement Plan
Generous PTO (Paid time off) – accrue up to 21 days in Year 1, some carryover allowed
Employee Assistance Program
Professional Development Opportunities
Employment may qualify for Public Service Loan Forgiveness Program (PSLF)
City of Chicago commuter transit benefits (eligible employees)
Rincon’s Work Environment – What To Expect Physical Demands: Reasonable accommodation possible for disabilities; employees should inform supervisors of any disability or medical restriction.
Environment: Responsibilities may require duties at other agency offices; occasional travel to meetings is necessary.
Schedule Monday to Friday
8-hour shift
Weekends or after hours may be needed
Language Bilingual Spanish/English and Bicultural applicants strongly preferred.
Equal Opportunity RINCON FAMILY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
Requirements – The Knowledge and Expertise that Matters Most Excellent communication and interpersonal skills (verbal, written)
Case Management and Outreach experience
Flexibility for potential second and/or third shifts as needed
Highly organized and detail oriented
Ability to learn technology quickly
Ability to manage multiple projects and tasks with prioritization and follow-through
Ability to handle confidential information professionally
Fast, accurate analysis and reporting
Sensitivity to cultural diversity and trauma-informed care
Position Qualifications – What Is Required To Perform The Role High School Diploma or GED; enrolled in an Associates/Bachelor’s program
At least 1 year of previous case management experience preferred
Knowledge of the local community and its stakeholders
Have a vehicle, valid driver’s license, vehicle insurance, and a safe driving record
Other Required Abilities Bilingual Spanish/English and Bicultural applicants strongly preferred
Ability to work effectively with peers, participants, and groups
Desire to learn new skills
Knowledge of community and social service agencies
Ability to maintain accurate records and data entry (Salesforce and internal trackers)
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