Overview Case Manager, Immigration Bilingual Spanish – The GEO Group, Inc.
BI Incorporated ISAP program provides intensive supervision of individuals in immigration proceedings, combining case management with supervision technology and community-based resources.
Responsibilities Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.
Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
Connects participants with community resources including transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
Supervises ISAP participants while in Company offices.
Establishes schedules for ISAP participants that include counseling sessions, immigration Court appearances, and access to legal services.
Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
Reports on program violations in a timely manner using established reporting parameters.
Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
Performs emergency counseling for ISAP participants as needed.
Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations that might have resources to offer.
Performs other duties as assigned.
Qualifications Minimum Requirements Bachelor’s Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.
Bilingual English/Spanish required.
Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
Ability to pass a federal background check and obtain a suitability determination.
United States citizenship required.
Must live in the US 3 of the last 5 years (military and study abroad included).
Effective verbal and written communication skills with employees, community contacts, government officials and participants. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to defuse hostile or unstable situations.
Ability to deal tactfully with the public.
Attention to detail.
Problem solving ability.
Ability to deal with multicultural contacts with sensitivity.
Basic knowledge of immigration laws, regulations and procedures.
Basic computer skills.
Ability to interpret electronic monitoring messages and daily summary reports.
Good typing skills to develop and maintain case records by performing data entry.
Ability to work with computers and the necessary software typically used by the department.
Working Conditions Typical office environment.
Some local travel is required.
Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
Bending, stooping and use of hands and fingers to place electronic monitoring equipment on participants.
Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.
Job Details Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Security and Investigations
Note: This posting reflects the information available at the time and is subject to modification by the Company. The description does not imply a contract of employment and is subject to change at any time.