CASE MANAGER, IMMIGRATION BILINGUAL SPANISH
Join to apply for the CASE MANAGER, IMMIGRATION BILINGUAL SPANISH role at The GEO Group, Inc.
Overview
BI Incorporated operates ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP provides intensive supervision of individuals in immigration proceedings by combining case management with supervision technology. The program works with a broad network of community partners to support participants’ basic life needs and positive outcomes as ISAP continues to grow and evolve.
Responsibilities
Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the DHS contract.
Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
Meets with participants face-to-face regularly as required by contractual obligations.
Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP.
Proactively manages cases using all appropriate tools and techniques and maintains confidentiality of all records.
Conducts intake interviews and orientation sessions with each ISAP participant within contractual timeframes and requirements.
Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with the program.
Assists ISAP participants with acquiring travel documents from their countries of citizenship and maintains a log of travel document information for each participant.
Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication; coordinates translation services, including emergency translation.
Connects participants with community resources (transportation, medical, food, shelter, clothing, educational, financial, legal and other social services) and identifies and coordinates services as required.
Supervises ISAP participants in Company offices and establishes schedules for counseling, immigration court appearances and access to legal services.
Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
Reviews individual service plans, conducts risk/needs assessments and writes progress reports in compliance with contractual obligations.
Reports on program violations in a timely manner using established reporting parameters.
Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
Provides emergency counseling for ISAP participants as needed.
Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, ESL schools, NGOs, churches and other organizations that may offer resources.
Performs other duties as assigned.
Qualifications
Bachelor’s Degree required; degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
At least two years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multicultural clients preferred.
Bilingual Spanish required.
Valid driver’s license and the ability to safely operate a motor vehicle in order to perform home visits.
US citizenship required.
Ability to receive client’s approval to work on contract required.
Must live in the US for 3 of the last 5 years (military service and study abroad included).
Effective verbal and written communication skills with employees, community contacts, government officials and participants.
Ability to interpret and articulate rules, orders, instructions and materials; ability to compose reports.
Demonstrated sound judgment and even temperament; ability to maintain self-control in stressful situations and to defuse hostile or unstable situations.
Ability to deal tactfully with the public; attention to detail; problem solving ability; sensitivity to multicultural contacts.
Basic knowledge of immigration laws, regulations and procedures; basic computer skills; ability to interpret electronic monitoring messages and daily summary reports; good typing skills to develop and maintain case records; ability to work with computers and the software typically used by the department.
Working Conditions
Typical office environment with some local travel required. Use of standard office equipment (copier, computer, keyboard, telephone and fax). May require bending, stooping and handling of electronic monitoring equipment; ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs during home visits.