Overview Case Manager, Immigration Bilingual Spanish at The GEO Group, Inc.
Benefits Two (2) weeks of Vacation
Fifty-six (56) Hours of Sick Time
Fifteen (15) paid Holidays
Medical, Dental, and Vision coverage
Term and Whole life insurance (includes spouse and dependent)
Accidental death and dismemberment insurance
Short- and long-term disability
Flexible spending account
401(k) retirement program with company match
Stock purchase program
Tuition reimbursement - $3500 per year
Employee Assistance Program (EAP)
Legal and Identity Theft Programs
Theme park and attraction discounts
Equal Opportunity Employer
Responsibilities Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the Department of Homeland Security (DHS) contract.
Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
Meets with participants face-to-face regularly as required by contractual obligations.
Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP.
Proactively manages cases using all appropriate tools and techniques and maintains confidentiality of all records.
Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with the program.
Assists ISAP participants with acquiring travel documents from the countries of citizenship and maintains a log of travel document information for each participant.
Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication and coordinates translation services, including emergency translation services.
Connects participants with community resources (transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and other social services).
Identifies and coordinates services as required and supervises ISAP participants while in Company offices.
Establishes schedules for ISAP participants including counseling sessions, immigration Court appearances, and access to legal services.
Coordinates with participants to ensure attendance at legal and cultural orientation sessions, and completes service evaluations as required.
Reviews individual service plans, conducts risk/needs assessments and writes progress reports in compliance with contractual obligations.
Reports program violations using established parameters and conducts home visits to verify residences.
Performs emergency counseling, maintains relationships with translation resources, and performs other duties as assigned.
Qualifications Bachelor’s Degree required; degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
At least two (2) years of customer service or case management experience required; experience in law, social work, detention, corrections or working with multi-cultural clients preferred.
Bilingual English/Spanish required.
Valid driver's license and ability to safely operate a motor vehicle for home visits.
Ability to pass a federal background check and obtain a suitability determination. United States citizenship required. Must have lived in the US 3 of the last 5 years (military and study abroad included).
Effective verbal and written communication skills with employees, community contacts, government officials and participants.
Ability to interpret and articulate rules, orders, instructions and materials; ability to compose reports.
Demonstrated sound judgment and even temperament; ability to maintain self-control in stressful situations and defuse hostile or unstable situations.
Ability to deal tactfully with the public; attention to detail; problem-solving ability; sensitivity to multicultural contacts.
Basic knowledge of immigration laws, regulations and procedures; basic computer skills; ability to interpret electronic monitoring messages and daily summary reports; good typing skills for data entry.
Ability to work with computers and software typically used by the department.
Working Conditions Typical office environment with some local travel. Use of standard office equipment. Physical activities include bending, stooping, standing, walking, sitting, climbing stairs and mounting/dismounting equipment during home visits.
Employment Details Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Security and Investigations
Location: Philadelphia, PA
Salary: $47,490.00-$71,230.00
Posted: 3 weeks ago
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