Job Title: Case Manager II
Program: Flexible Housing Subsidy Pool for the Ending Transgender Homelessness Initiative
Reports to: Deputy Director of Subsidy Services
Status: Union, Non-exempt
Hourly Wage: $29.70
Schedule: 9am-5pm, Monday-Friday
Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs.
We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest-to-reach, most vulnerable people: Women+, Medical Crisis, Substance Use Disorder, and Older Adults.
JOB SUMMARY Community Forward SF is hiring a Case Manager II for our Ending Trans Homelessness program. The program works with participants who are part of the trans and gender nonconforming community by providing case management, housing location and coordination services, and an ongoing housing subsidy.
Case Managers assist participants with all needs related to obtaining and maintaining their housing and progress on their individual goals. Case Managers provide services to support participants with their mental and physical health, referrals to community resources, benefits connection and support, needs assessments, Individualized Service Plans, and other wrap-around services as needed.
ESSENTIAL JOB FUNCTIONS Establish and maintain a caseload of participants, providing services including, but not limited to, advocacy, connection to community resources, benefits support, and crisis intervention.
Meet with participants regularly to assist them in developing and executing an Individualized Service Plan that includes timelines for individual goals and objectives
Ensure access to resources that help stabilize participants' income through benefits advocacy, housing, medical status, and other needs, including social service systems and other agencies
Conduct outreach to encourage program usage, especially regarding housing placement through the program’s Housing Specialists
Identify participant behaviors that may jeopardize their housing and intervene when necessary to promote housing retention.
Advocate and link participants to eviction-prevention resources to help with housing retention.
Maintain participant files and associated documentation
Assist participants in developing external support systems
Adhere to established policies and procedures
Ensure that participants are treated with dignity and respect and that their needs are met while participating in the program.
Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
Training and meeting attendance
Other duties as assigned
BACKGROUND & EXPERIENCE Bachelor’s (B.A.) degree or equivalent or 4 years of housing-related experience.
One year minimum case management experience.
Comfort with technology including basic knowledge of Microsoft Office Suite, Google Suite, and city housing databases
Knowledge of and familiarity with the ONE System
Effective verbal and written communication skills
Ability to work both independently and cooperatively
Ability to de-escalate conflict
Extensive understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use disorder and recovery, mental health disorders and neurodiversity, and systems of oppression
Thorough understanding of the Transgender and Gender Non-Conforming community and the specific issues and barriers they face
Ability to engage with others in a positive, energetic, helpful, and trauma-informed manner
Able to work effectively with diverse individuals who self-identify by culture, language, neighborhood, sexual identity, gender, and other definitions
Ability to write and speak English effectively
Proof of COVID-19 vaccination and TB clearance required within 7 days of hire
CPR and first aid certification are required within 90 days of hire
PREFERRED QUALIFICATIONS Multicultural, multilingual
Lived experience in the TGNC community
Passion for working with at-risk client populations
Strong self-awareness, cultural humility, and commitment to personal praxis
Excellent organizational and administrative skills
Excellent written and oral communication skills
Knowledge of San Francisco community resources and neighborhoods
PHYSICAL REQUIREMENTS Ability to stand and walk as needed throughout the shift for extended periods of time.
Ability to lift up to 25 lbs
Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time.
Finger, hand, and wrist agility
Ability to complete tasks in an environment where interruptions are the norm and background noise is present
Ability to move throughout buildings commonly including stairs, between buildings, and out in the community
Community Forward SF is an equal opportunities employer and welcomes applications from diverse candidates.