POSITION SUMMARY Under direct supervision, serves as a primary support and case manager for individuals with mental illness and other co- occurring disorders by assisting them to live as independently as possible in their chosen community.
Shift
Full time- 1.0 Wednesday- Sunday - 3:00pm- 11:30pm
QUALIFICATIONS Required:
High School Graduation or G.E.D. equivalent and three (3) years of direct services in mental health or community services; or Associate’s degree and two (2) years of experience; or Bachelor’s degree in Social Services
Must possess at least 1 year of direct service experience providing assistance as a Housing Specialist
Sensitivity to multi-cultural populations and issues
Must be at least 18 years of age
Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply.
Preferred:
Four (4) years’ experience in a mental health setting
Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts
Experience in a mental health setting, outpatient clinic, or community mental health service
Knowledge of Housing Resources in local community
ESSENTIAL FUNCTIONS Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with internal and external stakeholders
Collaborates with members served to create Recovery Plan goals and ensure all services described in the Recovery Plan are provided
Consistent with area of expertise, provides specialized services and interventions related to housing, including thematic groups, evidence-based practices, and collaboration with external agencies and resources
Facilitates groups according to the needs and interests of members served especially related to education regarding Housing needs and maintenance
Provides appropriate interventions in crisis situations
On a rotating basis, performs officer of the day functions for both wellness, duty and stand by duty tasks
Collects required data and completes required documentation
Coordinates transitions to lower levels of care
Maintains awareness of community resources and assists members served in appropriate use of community resources
Assists members served with all needs, including Activities of Daily Living
Assists members served in making and getting to essential appointments
Assists and advocates for members served in obtaining appropriate benefits; provide representative payee services
Ensures that members served understand their legal status and rights
Helps members served achieve greater independence and autonomy
Safeguards confidentiality; adheres to HIPAA policies
Provides wraparound services that encompass whole person care
Provides transportation when needed and appropriate and linkage to community resources
If employed at inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
If employed at outpatient program, must evade members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Provide and document quality and quantity of direct services as required by program standards Duties and responsibilities may be added, deleted, and/or changed at the discretion of management.
SKILLS Thorough understanding of the rights of members served and relevant legal processes
Effective written and verbal communication skills
Good computer/technology skills
Ability to assess safety risks
Ability to easily build rapport, maintain engagement with members served, and hold hope in the face of adversity
Excellent driving skills
Knowledge of basic medical and psychiatric terminology
Within two (2) months of employment, ability to apply financial requirements for billing and learn billing codes
PHYSICAL DEMANDS The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to stand, twist, squat, kneel, push, pull, lift, and carry items weighing 25 pounds or less as well as to frequently sit, walk, reach, bend, and do simple and power grasping. The position requires driving and frequent hazardous exposure (blood borne pathogens, hospital waste, chemicals, and infections).
EOE AA M/F/V/Disability Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.