Overview The Massachusetts Department of Mental Health (DMH) Metro Boston Fuller Site is seeking a Human Services Coordinator I (HSC) with strong attributes in the Human Services field to work in the Greater Boston Area. The successful candidate will work with adults who have been determined to be eligible for DMH services. The core function is to help individuals maintain their stability in the community, provide resources, crisis stabilization, and assist with assessment of their mental health needs and psychiatric services.
Duties and Responsibilities Implements creative engagement strategies, including regularly scheduled face-to-face contact, in accordance with the needs of the individual, family, and community providers. Promotes sustained involvement and collaboration to help the person served achieve their goals and maintain community tenure. (Note: text duplicated in the original has been retained as-is to preserve information.)
Carries a case management caseload and helps clients locate and maintain housing, financial assistance, medical, mental health and dental services, vocational and educational resources, socialization opportunities, and transportation to support clients in transitioning to and/or being placed in the community.
Develop ISP for clients in caseload to ensure coordination and monitoring of all aspects of treatment for each client.
If necessary, provide outreach and crisis intervention to clients to assess mental health needs and ensure proper psychiatric treatment.
Maintain extensive liaison work with community agencies including mental health services, court, welfare, and social security to maximize the quality of life for clients.
Collect standardized client-related data for research, evaluation, or administrative purposes.
Maintain clients' records with up-to-date information, progress notes, and ISP to ensure coordination and adequate treatment services.
Visit clients in their homes or usual place of residence and monitor the safety of the environment.
Facilitate referral of clients to programs best suited to their service needs and coordinate transitions to various community programs.
Safeguard the human rights of clients through familiarity with providers and domestic environment, support and advocacy, and reporting of human rights concerns.
Performs related duties as assigned.
Required Qualifications Knowledge of psychosocial problems of those with mental/emotional disorders.
Awareness of principles, practices, and techniques of counseling.
Knowledge of the types of programs and services available to the mentally ill population.
Knowledge of principles and practices of crisis intervention.
Capacity to evaluate and maintain accurate records.
Ability to make decisions quickly and maintain a calm manner in stressful and/or emergency situations.
Ability to write concisely to express thoughts clearly and to develop ideas in logical sequence.
Preferred Qualifications Experience working with individuals with serious, persistent mental illness, substance abuse and/or homelessness.
Given the served population, bilingual or multilingual fluency.
Schedule Monday through Friday, 8:00am to 4:30pm, with Saturday and Sunday off.
DMH Mission Statement The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research.
Pre-Offer Process A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit the mass.gov resource. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the ADA Reasonable Accommodation Online Request Form. For questions regarding this requisition, please contact the Executive Office of Health and Human Services, Human Resources at 1-800-510-4122 Ext. #4. First consideration will be given to those applicants that apply within the first 14 days.
Other Information Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions. Substitutions: A Bachelor's degree or higher in a related field may substitute for two (2) years of the required experience. Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment. Based on assignment as Qualified Intellectual Disabled Professionals within the Department of Developmental Services, a Bachelor's degree or higher in related fields is required.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Explore our Employee Benefits and Rewards.
Equal Opportunity Statement: The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.