Case Manager

JOB TITLE: Case Manager

SCHEDULE: Seasonal ; 08:30 a.m. – 4:30 p.m., Monday-Friday Evenings

DEPARTMENT: Emergency Services SALARY GRADE/FLSA STATUS: Non-exempt

JOB PURPOSE: The Disaster Case Manager is responsible for supporting individuals and families
affected by disasters in their recovery journey. This role involves conducting client outreach,
assessing needs, developing recovery plans, and connecting clients to appropriate resources and
services. The Disaster Case Manager ensures clients’ needs are met in a timely, efficient, and
empathetic manner while maintaining accurate documentation and adhering to program
requirements.

ESSENTIAL JOB RESPONSIBILITIES:

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
• Monitor progress and assess the effectiveness of services through follow-up visits.
• Assist clients in identifying and securing available benefits, community resources, and social services.
• Act as a liaison among family services, health professionals, and other stakeholders to address client needs effectively.
• Maintain accurate and detailed records of client background, case history, and progress towards recovery goals.
• Utilize online software to document and track case information.
• Prepare reports as requested by the Case Management Supervisor or Program Manager.
• Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
• Provide ongoing program evaluations and suggest improvements to enhance service delivery.
• Participate in workshops, seminars, and other educational activities to foster professional growth.
• Provide status updates and reports on assigned cases as needed.
• Perform additional duties as assigned to support the mission and goals of the program.
• Demonstrate Exceptional customer service in everything you do, by placing the child, family, Veteran or client first to support our mission to empower people to build better lives for themselves, their families, and their communities

ESSENTIAL QUALIFICATIONS:

EDUCATION:

• Preferred: Bachelor’s degree in behavioral sciences, human services, or social services.
• Required (in lieu of degree): High School diploma or GED with three (3) years of relevant experience.

EXPERIENCE:

• Bachelor’s degree holders: Minimum of two (2) years of experience in child welfare, emergency disaster response, and/or recovery environments.
• Experience working in multi-disciplinary teams to develop case plans is strongly preferred.
• High School diploma/GED holders: Relevant experience in child welfare, emergency disaster response, and/or recovery environments is required.
• Additional Skills: Bilingual communication skills (English/Spanish) are preferred.

ATTENDANCE: Must maintain regular and reliable attendance as determined by the employer’s
standards.

LICENSES: Drivers License with clear record required.

OTHER: Must be available and willing to travel to various locations and with such frequency as
the business need dictates. Must be available and willing to work nights, weekends and holidays
as required to meet business needs. Including deployment within 24 hours to disaster locations
for as long as 2-4 weeks. Must be available and willing to work nights, weekends and holidays as
required to meet business needs Must not pose a direct threat or significant risk of substantial
harm to the safety or health of himself/herself or others.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.

ESSENTIAL KNOWLEDGE, SKILLS, and ABILITIES:
COMMUNICATION: Ability to communicate clearly and effectively via oral and written means.
Ability to present a reassuring and positive demeanor to individuals, their families, staff,
supportive services personnel, and the general public.

COMPOSURE: Ability to remain calm and maintain self-control in the midst of difficult
circumstances and emergencies. Ability to respond in a professional manner in all situations.

COMPUTER: Working knowledge of Outlook, Word and Excel; PowerPoint and Access a plus. 45
WPM, 90% accuracy.

DECISION MAKING: Ability to think analytically and evaluate the impact of case management
recommendations. Ability to set work priorities and to evaluate and create solutions to work
related problems.

FINANCIAL: Strong math skills. Ability to assist individuals with interim financial decisions.

NEGOTIATION: Ability to negotiate individuals down from stressful situations and potential
threatening behaviors. Ability to persuade clients to make appropriate life decisions.
SUPERVISION: Ability to train, evaluate and guide employees. Ability to delegate and ensure
follow through. Ability to provide feedback in a respectful and constructive manner.

TECHNICAL: Knowledge of case management services and community resources; Federal,
State and local assistance programs, housing utility assistance and disability benefits.

TRAINING REQUIREMENTS:
Orientation: Multi-day Disaster Case Management Training.

MACHINES, TOOLS, EQUIPMENT, WORK AIDS:
Multi-line telephone, computer, copiers, faxes, navigation systems , VisionLink (google maps).

PHYSICAL REQUIREMENTS:
Constant – Ability to communicate with individuals and their family members as well as staff
and community/support services personnel to determine needs and actions to be taken.
Constant – Ability to input data into computer, make calculations, complete paperwork, produce
reports.
Occasional – Ability to lift, stack, load and move up to varies weights from varied
heights.
Occasional – Ability to drive safely and recognize hazards.

WORKING CONDITIONS:
Environment:
Work will take place within an office setting, community setting and within the homes of clients,
which may include shelters and temporary housing.

RELATION TO OTHER JOBS:
REPORTS TO: Case Management Supervisor
SUPERVISES: N/A
Disclaimer: Nothing in the job description restricts management’s right to assign or reassign
duties and responsibilities to this job at any time, for any reason.
This job description has been reviewed for content, accuracy and standard formatting. It has
been authorized by the program/department Director and Corporate HR Personnel.
Program/Dept. Director:
Corporate HR Personnel:

I have read this job description, been given the opportunity to ask questions and received a
copy of it. I understand my responsibilities, the requirements of the job and that they are
subject to change based on organizational needs.