If you believe everyone deserves a safe home, dignity, and a chance to thrive, youll feel right at home with us. At Second Heart Homes, we help homeless adults with mental illnesses rebuild their lives through housing, personalized daily support, and genuine care.
Position: Case Manager
Salary: $46,500 per year
Benefits: Includes 100% medical, dental, vision, and short-term disability coverage (starting after a 60-day probationary period), plus paid holidays, vacation, and sick time. A mileage stipend is also provided.
Bonuses: Eligible for quarterly performance-based bonuses after the probationary period.
Work Schedule:
Full-time, exempt. 5-day work weeks, with rotating weekend schedules. Occasional after-hours work may be required for emergencies.
Role Purpose and Key Results:
As a Case Manager, youll visit the homes and provide case management on an individual basis to help our residents navigate resources, learn new skills and turn the page one homelessness. With compassion, youll help them identify, develop and achieve goals that help them discover stability and purpose.
Your success in this role will be measured by:
Resident Progress: Trackable improvements in self-care, employment, retention, and mental health.
Service Coordination: Strong partnerships to connect residents with needed services.
Engagement: Consistent resident participation in individualized support.
Efficiency: Timely documentation and compliance with program standards.
Key Responsibilities
Conduct daily visits to support residents goals, safety, and well-being
Coordinate move-ins, discharges, and home transitions
Connect residents to services and benefits through community partners
Respond to crises, ensuring safety and policy compliance
Build trust-based relationships to foster resident engagement
Maintain accurate case notes and track progress
Lead life skills workshops that promote independence
Key Qualities
Mission-driven, goal-oriented, and adaptable
Strong communicator and problem-solver
Organized, collaborative, and committed to resident success
Qualifications
Bachelors degree or relevant social services experience
2+ years working with homeless with mental illnesses
Able to recognize crisis behaviors and de-escalate effectively
Knowledge of local resources required
Proficient in Microsoft Office; valid drivers license and reliable transportation
Flexible schedule; able to lift 30 lbs and work in varied environments
This is more than a job, its a chance to change lives. If youre ready to make a lasting impact, wed love to hear from you.
To Apply: Send your resume and brief cover letter to this posting.
Second Heart Homes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment is contingent upon a successful background check and verification of work eligibility.