Overview Case Manager - Drop In Center at Bill Wilson Center
The Case Manager is responsible for delivering direct case management services to clients, with a focus on supporting individuals aged 18–24 who access services through the Drop-In-Center. This role involves daily check-ins, collaborating with the Drop-In Center team, and ensuring clients receive high-quality, client-centered care. The Case Manager is responsible for the day-to-day operations of the program, establishing a supportive and welcoming atmosphere for homeless street youth, in alignment with the Vision, Mission and Agency Values of Bill Wilson Center (BWC).
Essential Duties / Responsibilities Provide comprehensive case management services to clients, including intake, assessment, service planning, and goal setting.
Maintain a daily presence in the Drop-In Center to engage with and support clients.
Assist with general Drop-In Center operations, including cleanliness and upkeep, in collaboration with the team and clients.
Conduct housing assessments and connect clients with relevant housing resources.
Maintain accurate and up-to-date documentation in HMIS and other relevant systems.
Coordinate and monitor individualized case plans, ensuring clients are progressing toward their goals and contract expectations.
Facilitate connections to community resources such as mental health services, employment assistance, education programs, and healthcare.
Track and report on client outcomes to support program evaluation and continuous improvement.
Ensure program services align with organizational policies, contractual obligations, and best practices in client care.
Other duties as assigned.
Education and Experience Bachelor’s degree in Social Work, Psychology, Human Services or High School or GED with one year or more experience in related field desired.
Required Skills / Abilities Experience in case management, social services, or a related field, preferably working with transitional-aged youth (TAY).
Knowledge of housing services, community resources, and the Homeless Management Information System (HMIS) is a plus.
Strong organizational, communication, and interpersonal skills.
Ability to work collaboratively in a fast-paced, client-centered environment.
Physical Demands Ability to remain in a stationary position (e.g., at a desk or computer) for extended periods.
Frequently moves throughout the facility to engage with clients, staff, and resources.
Occasionally required to lift and carry supplies or materials weighing up to 25 pounds.
Must be able to assist with light cleaning and organizing tasks within the Drop-In Center.
Ability to operate a computer and other standard office equipment.
May occasionally be exposed to various weather conditions while working with clients in outreach or community settings.
Must be able to respond quickly to emergency situations or client needs, which may include standing, walking, or moving quickly.
Work Environment Primarily based in a Drop-In Center setting, which may be fast-paced and require flexibility in responding to client needs.
Regular interaction with clients who may be in crisis or experiencing homelessness, mental health challenges, or substance use.
Collaborative team environment with daily communication and coordination with staff, partners, and external service providers.
Occasional off-site visits for outreach, housing assessments, or accompanying clients to appointments.
Noise level may vary from quiet to moderate or loud in common areas of the Drop-In Center.
Some evening or weekend hours may be required depending on program needs.
The organization is committed to maintaining a safe, trauma-informed, and client-centered workplace.
Salary Range $25.00 - $27.00 per hour/year
Employee Benefits & Perks 4 Weeks Accrued PTO
14 Paid Holidays Per Year
Paid Health, Dental, Vision & Voluntary Life Insurance Plans
Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
401(k) Retirement Plan
24/7 Employee Assistance Program
Upward Career Mobility
Discounts and Savings through Tickets At Work and LifeMart
Equal Employment Opportunity Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.
This position description describes the general nature and level of work performed by people assigned to this job. It is not intended to include all duties and responsibilities. Responsibilities may be modified at any time to meet the needs of clients and the Agency.
Seniorilty level Entry level
Employment type Full-time
Job function Other
Industries Non-profit Organizations