All YMCA of Greater San Francisco locations will be closed on Tuesday, November 11 for our annual ToGather all-staff training event . We’ll reopen with normal hours on Wednesday, November 12 .
Case Manager Coordinator – Urban Services
Careers by E mpowering Futures, Building Communities
Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.
Our Organizational Culture
At the YMCA of Greater San Francisco , we are committed to demonstrating values that aim to building strong communities where you can Be , Belong and Become. With Truth & Courage , we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility , allowing everyone to participate according to their needs. Our approach is Dependable & Creative , as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy , treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.
Position Summary
Under the supervision of the Tailor Made Program Director, the Case Manager Coordinator manages case management services, supervises staff, and provides direct support to youth clients. The role ensures program quality, compliance, and alignment with organizational and funder requirements. The Coordinator fosters a safe and inclusive environment, supports program events, contributes to staff training and development, and assists with Urban Services’ annual Community Needs Assessment as part of Community Action Agency requirements.
Key Responsibilities
Program Management & Operations
Oversee daily operations of the Tailor Made case management program.
Ensure all forms, tools, and documentation for clients and life skills groups are current and accessible.
Prepare and submit monthly reports, including CMS narratives and progress updates.
Lead weekly staff meetings and communicate key information to absent team members.
Ensure timely and accurate data entry in Salesforce and NPI systems.
Case Management & Client Services
Maintain a caseload of 5–10 youth clients (ages 11–18).
Conduct intakes, assessments, and case plans following program protocols.
Support youth in setting and achieving personal, academic, and social goals.
Connect clients and families to appropriate community resources and services.
Maintain up-to-date, confidential client files and case notes.
Track and report participant demographics, attendance, and progress data.
Staff Supervision & Development
Co-supervise and support all case management staff.
Provide training, coaching, and feedback to ensure consistent service quality.
Promote staff growth through ongoing professional development opportunities.
Program Quality & Compliance
Monitor and assess program quality; implement improvement strategies as needed.
Ensure compliance with YGSF, district, funder, and organizational policies.
Uphold safety standards and best practices in all youth interactions.
Oversee contract management and adherence to fiscal and reporting requirements.
Work closely with the Program Director to align case management practices with organizational goals.
Attend School Crisis Support Initiative meetings to support coordination with DCYF and other partners.
Assist in planning and implementing Tailor Made program events.
Qualifications
Required
Minimum age: 21 years.
Bachelor’s degree or 3+ years of experience in case management.
At least 2 years of supervisory experience.
Knowledge of case management principles and youth development practices.
Ability to manage multiple priorities, meet deadlines, and work independently.
Strong interpersonal, written, and verbal communication skills.
Proficiency in Microsoft Office, databases, and general computer use.
Familiarity with school systems and community-based programming.
Preferred
Associate or Bachelor’s degree in Child & Adolescent Development, Social Work, or a related field.
Experience working in school or youth program settings.
Bilingual proficiency (Spanish, Cantonese, Mandarin, Korean, Vietnamese, or other languages).
Work Environment & Physical Demands
Work occurs primarily in schools and community settings, with a combination of office and fieldwork.
Frequent interaction with youth, families, and partners.
Requires occasional standing, walking, and lifting up to 25 lbs.
Monday – Friday during school hours with some flexibility to work occasional evenings based on program needs.
Disclaimers
Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.
Salary Description
The salary range for this position is between $68,640 and $71,000, depending on experience and qualifications. This salary range is based on industry standards, salary benchmarking, and is aligned with the approval of grant funds designated for this role.