Case Manager (Community Navigator) / Department of Community Services The Case Manager (Community Navigator) in the Department of Community Services will develop community relationships with health, human, and social service partners to meet the needs of residents, serving as a resource representative in each district area to help navigate issues such as food insecurity, homelessness, emergency housing, utility and rental assistance, and other emerging social needs.
Essential Duties Coordinate services with community resources and agencies to address resident needs such as food insecurity, housing, utilities, and other emerging social issues.
Maintain detailed and timely resident records, including case notes, progress updates, and key service activities.
Monitor participant progress and follow up on referrals through virtual or in-person outreach to identify resource needs, connect residents to appropriate services, and evaluate the effectiveness of interventions.
Collaborate with partners and programs to expand mobile senior services and community access initiatives, maintaining up-to-date knowledge of community resources to support effective referrals.
Communicate and advocate with internal and external partners to identify and resolve community needs.
Deliver education and outreach to engage residents, organizations, and stakeholders through One Stop for Help programs and related initiatives.
Uphold ethical standards, cultural competency, and professional boundaries to provide excellent customer service and maintain sensitive interactions.
Support part-time Warming Station attendants and assist with rotating station support, including assistance with delivery and offloading supplies (e.g., cots, water, snacks, cot covers, blankets) using county vehicles.
Collect intake files and engage with residents on-site to ensure needs are met and documentation is complete.
Conduct site visits to encampments where initial contact has been established by a police officer, community representative, or local residents and safely engage with individuals or groups to share resources and offer support.
Public Speaking Duties Educate and provide information about programs, services, and opportunities to the public at community events, resource and job fairs, and other forums, as needed.
Develop and engage in relationship building through outreach with groups, agencies, organizations, and resident-related interactions.
Work onsite at partner locations and gauge resident needs with One Stop for Help operational assistance and resource sharing.
Other Job Requirements / Information Ability to work and be flexible to a variety of hours, including some seasonal rotational weekends, daytime, evenings, and holidays.
Knowledge of case management principles; applicable laws, rules, and regulations; counseling principles and practices; available resources to clients; and screening and assessment principles and practices.
Skills in providing case management; applying applicable laws, rules, and regulations; screening and assessing clients; resolving complex and sensitive issues; preparing and maintaining records and reports; communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public, etc., sufficient to exchange or convey information and to receive work direction.
Grade The grade for this position is B241. Salary will be dependent on education and experience.
Effective Date Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications Bachelor’s Degree in Social Work or related field.
One year of experience in case management, or an equivalent combination of education and experience sufficient to perform essential duties.
Valid driver’s license.
CPR certification (within six months of employment).
First Aid certification (within six months of employment).
Preferred Qualifications Bachelor’s Degree in Social Services, Social Work, Sociology, Community Development, Public Health, Human Services, Psychology, Public Administration or Education (Adult, Special, or Early Childhood).
One year of experience in case management principles, applicable laws, rules, and regulations.
Contact Information Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. For questions related to job postings, use jobs@gwinnettcounty.com.