Case Manager (Bilingual)
New York Psychotherapy and Counseling Center (NYPCC) – a mission‑driven mental health leader serving over 15,000 clients each month.
Named City and State’s Top Place to Work in NY (2025). Certified Platinum Bell Seal organization by Mental Health America.
Responsibilities
Facilitate a high‑volume mental health intake process by managing referrals, enforcing no‑show policies, and scheduling intake appointments to ensure efficient onboarding of new clients.
Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission.
Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
Play a pivotal role in client and therapist matching following intake completion, including reassignment of caseloads during therapist transitions, leaves, or departures, ensuring seamless continuity of care within a dynamic and fast‑paced organizational environment.
Perform other duties as assigned by Supervisor.
Qualifications
Bilingual; fluent in English and Spanish.
Associate degree in a related field (preferred).
1 year of experience working in a social service or mental health setting is a plus.
1 year of experience using an EHR system.
MUST have experience working in a very fast paced environment.
MUST be able to follow workflows and multi‑task during the course of the day.
MUST be detailed oriented.
Exceptional customer service and communication skills.
Excellent organizational and time management skills.
Problem‑solving skills is vital.
and the ability to multi‑task with attention to detail.
Ability to work independently and as a team.
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality.
Able to work well in a fast‑paced environment.
Passionate about NYPCC’s mission and values.
Compensation & Benefits
Salary: $21.00 - $23.00 per hour, commensurate with experience and qualifications.
Benefits include: medical, dental, and vision insurance (fully paid by NYPCC), paid time off, company paid holidays, 403(b) retirement plan with matching, professional development through NYPCC Academy, health and wellness events, and student loan repayment assistance.
Seniority level
Not Applicable
Employment type
Full‑time
Job function
Other
Industries
Mental Health Care
EEO Statement
NYPCC is an Equal Opportunity Employer.