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Job DescriptionJob Description
Job Title : Case Manager
Reports To : Program Manager
Classification : Full-Time/Non-Exempt
Location: San Jose, CA; on-site
Amigos de Guadalupe's Mission :
Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (alcance comunitario), Trusted Information & Referral (amigos de confianza), Targeted Direct Services Program (comunidad fortalecida) and Case management (compañerismo). The Case Manager will be mostly focused on comunidad fortalecida and compañerismo.
Founded on the principles of justice and advocacy, Amigos de Guadalupe Center for Justice and Empowerment is a founding member of the Si Se Puede Collective, a group of local agencies working together to make social services more accessible to the Mayfair Community; to strengthen individuals and the community through education; and to address social inequities by creating strong leaders through community organizing.
Overview of Position
The Case Manager at Quality Inn will conduct comprehensive client assessments, evaluate their needs, and create short and long term housing goals, with the ultimate goal of finding permanent housing. The case manager will also screen, place, and case manage individuals for Interim Hotel Housing Program. Position requires a high level of independent decision making, action, and responsibility, with an overall goal of enhancing the client's quality of life by moving them out of poverty as defined by the self-sufficiency matrix.
Key Responsibilities
Assess and verify client needs, determining eligibility for a variety of financial in‑kind emergency assistance services.
Provide case management services to low‑income clients who qualify, including goal setting, long‑term case plan development, monitor progress, money management, tenant education and referrals.
Maintain a caseload of 50 families per year (average caseload is 20‑25 families at any given time).
Able to deescalate and mediate between family disagreements.
Use 2Gen approach when working with families and their children.
Be able to build trusting relationships with families.
Meet with clients weekly or bi‑weekly for 12 months and track their progress.
Connect clients with needed and available community resources. Follow‑up with clients/agencies to document use/success of referral.
Coordinate with various service providers to ensure fulfillment of what clients need.
Establish input accurate and complete data for all contact with client into agency HMIS database.
Provide all required documentation in a timely manner which may include client follow‑up, outcome evaluations, client contact sheets and evaluations.
Plan and coordinate health related educational events with health providers.
May supervise interns for special projects.
Willing to work overnight shifts.
Other Functions
Participate in regular staff meetings, staff training programs, supervisory meetings or any agency event.
Adhere to agency policies and procedures.
Perform any other duties as assigned.
Qualifications and Skills
BA in Social Work
Must be fluent in Spanish
Minimum 2 years experience working in nonprofit setting
Previous experience with case management of families
Knowledge of community resources and counseling
Excellent documentation, communication and written skills
Ability to work in a variety of settings with culturally diverse individuals/families
Ability to lift 25lbs
Experience in working with the homeless population
Compensation and Benefits
Hourly Rate: $30.00
Comprehensive Benefits Package
Medical, Dental, Chiropractic, and Vision Coverage
Life Insurance
Generous Paid Time off
Paid Holidays and Sick Time
401(k) Retirement Plan
Equal Opportunity Employer Notice
Amigos de Guadalupe is an equal opportunity employer and does not discriminate on the basis of , , , , , , , , , or any other protected characteristic under California law.