Base pay range:
Pay Range $24.00/hr - $26.00/hr
Title: Case Manager
Status: Full-time, nonexempt, in-person
Hourly rate: $24-$26
Location: Vista, Downtown, and La Mesa
Position Summary: The Case Manager establishes and oversees case management services for youth served by Urban Street Angels. The Case Manager provides case management services within a designated program on an ongoing basis and also helps to develop programs. The Case Manager will report directly to the Program Manager, working closely with other areas and departments within the organization, including peer support, housing & outreach, medical services, and subcontractors and outside service providers.
Responsibilities: Conducts participant intake, gathers required identification and documentation, and sets up both electronic and hard copy files.
Develops and maintains individualized case and housing stability plans based on participant needs.
Maintains regular face-to-face engagement with youth to support progress in areas such as housing, education, employment, and life skills.
Coordinates services with internal team members and external providers to ensure effective support and resource linkage.
Completes monthly documentation, including productivity verification, case notes, financial tracking, and referrals.
Supports participants in building positive adult relationships and developing self-regulation, self-efficacy, and independent living skills.
Manages all aspects of program discharge, including coordination of move-out logistics, transfer of records, and exit data entry.
Ensures timely and accurate data entry into Homeless Management Information System (HMIS) and Efforts to Outcomes (ETO).
Maintains thorough documentation of all interactions, services, and participant progress, meeting required timelines and quality standards.
Team-Oriented Responsibilities: Must be adaptable and willing to take on additional tasks or projects as assigned, contributing to a collaborative and responsive team environment.
Qualifications: Bachelor’s degree required – preferably in social services, social sciences, psychology, or related field.
Shared life experience and/or relevant case management experience focused on at‑risk young adults (ages 18‑24).
Minimum of one year experience working in a social service setting, serving individuals with severe mental illness or otherwise showing demonstrated ability to relate to the needs and concerns.
Strong interpersonal and communication skills, both written and verbal.
Demonstrated knowledge of trauma-informed care, harm-reduction models, advocacy and support techniques for victims/survivors of violence, individuals with mental illness and/or substance abuse issues.
Ability to work independently and as part of a team, manage time effectively, and prioritize tasks.
Cultural sensitivity and experience working with diverse populations.
Proficiency with Google Workspace, preferred.
Experience with electronic case management systems, including note taking and documentation.
Ability to advocate effectively and maintain professional boundaries.
Additional Requirements: Reliable transportation.
Ability to travel between Urban Street Angels locations (up to 20%).
Ability to lift up to 20 lbs. and work in varied indoor/outdoor settings.
Flexibility to work evenings or weekends as needed.
Must submit to a background check via Live Scan (with ongoing alerts), as required by specific programs, funding requirements, and licensing regulations.
Must submit to TB testing.
Must be authorized to work in the U.S. and complete I9 verification.
Relevant evidence-based practices and leading outcome-driven care.
Benefits: 401(k) retirement savings.
Medical insurance.
Vision insurance.
Ancillary voluntary insurances.
Paid time off including sick and vacation time.
Referral incentive program.
Urban Street Angels is an equal opportunity employer, committed to creating a diverse and inclusive workplace. Discrimination of any kind, notably based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws, is strictly prohibited. All employment decisions are based on qualifications, merit, and business needs.