Join to apply for the Case Manager role at Ledyard Law LLC .
This role is part of our dedicated legal team in Baltimore, MD, serving clients across Maryland, the District of Columbia, and Virginia.
Base pay range
$50,000.00/yr - $60,000.00/yr
Are you passionate about guiding clients through life’s toughest challenges, turning confusion into clarity and care? Do you thrive in fast‑paced environments where every call, update, and decision directly impacts someone’s recovery and peace of mind? Can you balance empathy with precision, delivering both compassion and results across dozens of active cases? Do you see challenges not as obstacles, but as opportunities to grow, improve, and make a lasting difference?
**IMPORTANT: TO APPLY**
**If you have any questions, please email recruit@crisp.co only.**
Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.
**To Apply: Submit your application by clicking the “Apply” button on the Crisp Recruit page that opens.**
At Ledyard Law, we believe that advocacy begins with compassion. Led by experienced trial attorney David C.M. Ledyard, our team is dedicated to making the world a safer and more just place, one case at a time.
We specialize in personal injury and general litigation, advocating for children and adults who have been harmed physically or emotionally.
As a Case Manager you will play a vital role in guiding our clients through every phase of their case, from intake through treatment completion, ensuring they feel supported, informed, and cared for.
What you’ll do
Client Communication and Case Ownership — Serve as the primary point of contact for all clients, answering and managing incoming calls with empathy and professionalism.
Case Management — Handle cases from start to finish, overseeing every stage of the pre‑litigation process, including evidence gathering, ordering and reviewing medical records and bills, and ensuring completion of all appointments and reports.
Case Coordination — Work closely with attorneys to address case issues, identify missing information, and ensure that nothing falls through the cracks.
Quality Assurance and Documentation — Maintain organized and complete case files in Clio and other firm systems.
Client Advocacy — Deliver outstanding customer service in every interaction, acting as the client’s advocate, educator, and guide.
Team Collaboration — Participate in daily morning huddles, help develop structure and improved processes, and potentially mentor future team members.
What we’re looking for
Experience and Background — Prior experience in personal injury law is strongly preferred. Demonstrated excellence in customer service, problem‑solving, multitasking, and the ability to manage a high‑volume caseload efficiently.
Communication Skills — Exceptional phone presence and interpersonal communication, maintaining empathy and professionalism in every interaction.
Task Management — Capable of managing multiple priorities simultaneously while maintaining a high standard of accuracy and responsiveness.
Organization and Attention to Detail — Meticulous records, systematic case organization, and ensuring no document or update is overlooked.
Independent and Collaborative — Able to take initiative independently and collaborate effectively with attorneys, medical providers, and team members.
Professional Demeanor and Resilience — Emotionally mature, composed under pressure, receptive to feedback, and demonstrates long‑term commitment.
Software and Technical Proficiency — Proficient in Clio, Outlook, and Connect; adaptable to other legal databases and cloud‑based systems.
On‑site Engagement — Thrives in an in‑office environment where teamwork and real‑time collaboration are essential.
Why you should work here
Meaningful Mission — Join a firm dedicated to seeking justice for those harmed by careless or cruel actions.
Empowering Culture — Small but growing team that values collaboration, accountability, and continuous improvement.
Professional Growth — Opportunity to advance to leadership or operational roles as the firm expands.
Direct Collaboration with Leadership — Work closely with firm founder David Ledyard.
Comprehensive Health Coverage — Robust health benefits.