Case Manager role focused on case management services for families relocating to permanent housing.
Pay Range
Base: $45,000 – $47,000 per year
Primary Function/Purpose
Provide direct case management services including assessment, counseling, crisis intervention, referral, and advocacy to enable successful relocation of families to permanent housing.
Essential Duties And Responsibilities
Utilize the Department of Homeless Services (DHS) – Client Assistance and Re-housing Enterprise System (CARES) to complete family intake assessment, service plan/independent living plan, housing, next step conferences/transfers, incident reports, progress notes, etc.
Review accessible information from Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc., using DHS CARES.
Ensure all information is updated in system timely as required by DHS.
Provide advocacy and referral services to ensure clients receive appropriate benefits, entitlements and services, enhancing transition to permanent housing while minimizing homelessness duration.
Coordinate services, as needed, to stabilize the family unit, address substance abuse, improve housekeeping, parenting, and money management skills so the goal of permanent housing may be realized.
Assess and identify clients' needs, formulate appropriate plans of service, monitor and document progress, and document all significant interactions to ensure clear, effective delivery of services.
Develop and maintain appropriate helping relationships with families to assist them in making the most of residency and facilitate active involvement in achieving service goals.
Provide individual counseling and crisis intervention services to families to help stabilize and minimize negative impact of displacement.
Maintain familiarity with off‑site and on‑site program resources for homeless families and refer to appropriate resources.
Facilitate groups to address family issues, enhance life skills, and assist families in achieving self‑sufficiency and successful transition to permanent housing.
Coordinate client services provided by other social services staff to ensure timely receipt of necessary services and compliance with regulations.
Facilitate effective communication among staff within the Casework Unit and with other staff members, ensuring timely and accurate transfer of relevant information.
Perform other duties and special projects as assigned, including serving on‑call for a one‑week period each quarter.
Secondary Responsibilities
Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of policies and procedures.
Participate in training and staff‑development activities to acquire and maintain interpersonal and operational skills necessary for job performance.
Principal relationships: frequent interaction with diverse clients; collaborative relationships with volunteers; regular contact with other program and Social Services staff to ensure consistent high‑quality services.
Minimum Qualifications
Education: Bachelor’s degree preferred (or an Associate degree) in Social Work, Sociology, Psychology, Counseling, Criminal Justice or Human Services.
Experience:
1 year of experience in social services, counseling, crisis intervention, family services, preventive services or housing services (Bachelor’s).
2 years of experience (Associate degree).
Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and family dynamics treatment is necessary.
Bilingual language ability highly desirable.
Excellent written and verbal communication skills.
Excellent interpersonal skills; computer literate in Microsoft Office.
Other Requirements
May be required to work long hours and a varied schedule.
Travel throughout various locations in the New York City area.
Climatic issues of temperature variance and ventilation may impact delivery of services.
Lifting and moving objects up to 30 pounds several times a week.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EEO Statement
Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.