Urban Peak provided pay range
This range is provided by Urban Peak. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$24.26/hr - $24.26/hr
Job Description
Under the supervision of the Case Management Program Manager, the Case Manager will be responsible for providing ongoing engagement, assessment, intervention, and evaluation for the youth on their individual caseload. This commonly includes youth intakes, assessments, crisis phone counseling, client data collection, documentation, file maintenance, and follow-up care. In addition, the Case Manager will assist with general upkeep of the case management program, including regular program shift coverage, milieu management, crisis intervention, reporting maintenance issues, and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission.
Case Managers will work with youth ages 12‑24 who are enrolled in Urban Peak’s programming and experiencing homelessness. The acuity of clients varies, but many clients will have unique goals related to mental health, substance use, education, employment, and housing. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma‑informed and will emphasize the physical and emotional safety of youth and staff.
Who You Are
High school diploma or equivalent with a minimum of five (5) years full‑time experience working with high‑risk youth, OR a Bachelor’s Degree in human services or a related field AND a minimum of three (3) years of experience working with youth, OR a Master’s Degree in social work, psychology or a related field AND minimum of two (2) years of experience working with youth.
Certified Addiction Counselor (CAC) preferred (differential pay of +$2/hr offered).
Lived experience reflective of the youth we serve encouraged, but not required.
The ability to connect well, work effectively and communicate in a culturally responsive manner with a diverse youth population.
An understanding of trauma‑informed care and harm reduction principles, and an ability to implement these approaches.
Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs, in an environment that sometimes includes interpersonal conflict and chaos.
Confidence in timely and accurate data collection and the ability to maintain accurate and thorough client files (this position will utilize Salesforce).
Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel and PowerPoint; Outlook; Teams) and telephones.
Skill in mediating and de‑escalating, particularly in sensitive situations.
Able to make sound decisions, using available information while maintaining appropriate confidentiality.
Ability to be insurable as a driver on Urban Peak’s auto liability policy to transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to pass both federal and state background checks and a pre‑employment TB screening.
What You Will Do
Manage a case load of up to 30 clients. Meet with assigned youth on a weekly basis to create goals, review progress, and provide support and accountability.
Provide personal interest and attention to each youth, supporting each young person in their unique social, emotional, and intellectual development.
Assist clients in their movement through Urban Peak programs by helping them apply for Neighborhood and Housing programs in a timely manner.
Provide guidance to youth that is based in the principles of trauma‑informed care, positive youth development, and harm reduction.
Assist youth and other involved persons in facilitating safe and stable housing for the youth.
Collaborate with other agencies for service delivery needs, staying current on resources and developments in this area of specialization.
Cultivate a shame‑free case management relationship, where youth are able to communicate about their substance use, sexuality, gender, religion, mental health, neurodivergence, and other aspects of identity without fear of judgment or retaliation.
Conduct and/or participate in circles of support or restorative conversations as needed.
Act as a positive role model by communicating consistently with youth and showing up on time for case management meetings.
Attend all required staff meetings and weekly supervision prepared to provide client updates.
Work with parents, legal guardian, or family members towards reunification, if appropriate.
Milieu Supervision
During weekly program shift (4‑5 hrs.), holiday shifts, and on‑call shifts, the Case Manager focuses their attention on providing staff oversight of the shelter milieu area.
Provide services for youth through a trauma‑informed approach, working to ensure the physical and emotional safety of the youth and their environment.
Provide programming that supports the building of healthy relationships, as needed.
Work alongside kitchen staff and volunteers to ensure meals are prepared in a safe, clean, and efficient manner.
Work with youth to maintain cleanliness of their environment. Provide direction and support to youth on the completion of daily chores.
Maintain a welcoming presence and support youth who enter the program through intakes, tours, and bed assignments.
Provide crisis intervention and de‑escalation support, including verbal and physical altercations, and phone counseling as needed.
Documentation
Accurately document all services (including intakes, assessments, case notes, treatment plans, as well as individual and bulk services) in Salesforce.
Enter all client documentation in accordance with programmatic data quality standards.
Obtain Releases of Information for all communication with external supports on behalf of client.
Document significant events and client updates in the Communication Log.
Maintain clear and effective communication with other staff regarding clients.
Ensure client confidentiality through the safe and secure storage of client information.
Complete thorough intakes in a manner that begins to establish comfort and trusting relationships.
During intake, assess the level of need and make recommendations regarding youth’s involvement in Urban Peak. Establish plans with youth, ensure follow‑through, and make appropriate referrals.
What We Offer
Salary: $24.26.
Shift: Sunday through Wednesday 8am to 6pm or Wed thru Sat 8am to 6pm.
100% Employer paid Medical and Dental plans with Buy‑Up Plans Available.
Vision Plan.
Flexible Spending Plan – Health & Dependent Care.
Accident Coverage | Critical Care & Hospitalization Ancillary Plan.
Employer paid Basic Life and AD&D.
Employee Voluntary Life Insurance.
Employer paid Short‑Term and Long‑Term Disability.
Colorado Paid Family Leave Private Plan – Employee / Employer Split @ 50%.
403(b) Retirement Plan with 2% Agency Match.
Employer paid RTD Eco Pass.
10 Paid Holidays.
48 hours Paid Sick Time.
120 hours of Vacation to start on an accrual basis.
Robust Employee Assistance Program.
Second Language pay differential.
Staff support for lateral growth through training and mentorship.
Who We Are
Founded in 1988, Urban Peak is the only non‑profit organization in Denver that provides a full convergence of services for youth ages 12 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support they need to become self‑sufficient or obtain the necessary services to exit a life on the streets.
Urban Peak provides numerous programs and services that are founded on the principles of trauma‑informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 136‑bed shelter for youth ages 12 through 24, daytime drop‑in services, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.
Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non‑profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
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