Overview Join to apply for the Care Coordinator role at Silverstone Living . Our At Home By Hunt team is growing. We are seeking an organized, detail oriented Care Coordinator who can demonstrate a customer service approach in interactions with prospective and current Members. This position reports to the Executive Director of At Home By Hunt and will be a dual role with care coordination and assistance with the sales process. Although the main office is located in Nashua, there is frequent travel to resident homes and various speaking engagements throughout New Hampshire.
Responsibilities Provide care coordination to Members within the AHBH program when there is a change in condition or an acute medical event.
Communicate regularly with Members and their families as needed to address issues and assess needs.
Monitor Members receiving care, including oversight and management of care between agencies while maintaining Member satisfaction.
Develop and maintain individual care plans for Members.
Assist with obtaining appropriate documentation from home care agencies, request current licensure and insurance information from agencies annually.
Engage in ongoing relationship building with current and new home care agencies throughout NH, as well as other healthcare institutions.
Assist the Executive Director with the sales process, including connecting with prospective Members through phone calls or other appropriate communication, and maintaining data in CRM.
Participate in informational seminars about At Home By Hunt (in-person and virtual) for prospective Members to grow the membership.
Represent At Home By Hunt at professional meetings and networking opportunities.
Maintain personal and professional growth through attendance at seminars, workshops, and professional affiliations; maintain licensure as appropriate.
Interpersonal skills with demonstrated ability to interact and communicate effectively with others.
Experience with the older population and the challenges they face with aging.
Discharge planning skills and knowledge of community resources.
Experience in a healthcare setting with strong assessment skills and ability to understand healthcare terms and diagnoses.
Ability to observe changes in health condition proactively.
Knowledge of care coordination between patients, institutions, and home care.
Strong organizational skills and ability to work well with a team or independently as required.
Other tasks as assigned.
Ability to travel throughout NH with primary office space in Nashua.
Sales experience preferred.
Able to assist members to and from appointments.
Lift a minimum of 50 lbs, bend, sit, and perform repetitive motion as needed.
Qualifications Bachelor’s Degree preferred or equivalent experience in Human/Social Services, Nursing, or Certification in Case Management.
Appropriate licensure for profession (RN, LPN, etc.) as required by the State of NH.
Ability to travel throughout NH; primary office in Nashua.
Excellent interpersonal and communication skills.
Experience with healthcare terms and diagnoses; ability to assess and respond to health changes.
Knowledge of community resources and care coordination among patients, institutions, and home care.
Ability to work well with a team and/or independently.
Benefits Salaried position.
Generous Earned Time Program.
Health benefit options including Medical, Dental, Vision, Life Insurance, Supplemental Life Insurance, Short-Term and Long-Term Disability, Retirement Savings with company match.
Scholarship Program / Education Assistance.
Employee Recognition.
Employee Assistance Program.
Regular communication with the At Home By Hunt Executive Director regarding department expectations.
As a recognized leader in senior living across New Hampshire, Silverstone Living proudly operates Hunt Community, The Huntington at Nashua, At Home By Hunt and Webster at Rye. Our organization is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.